Inside Sales Engineer
Dubai, United Arab Emirates
Job Description
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Emerson has boldly transformed to create value for our customers and shareholders. With our newly energized focus on our two core business platforms \xe2\x80\x94 Automation Solutions and Commercial & Residential Solutions \xe2\x80\x94 we can confront the challenges of an increasingly complex and unpredictable marketplace from a position of strength, driving near and long-term value as a trusted partner for our customers.
We are currently looking for an experienced inside sales Engineer you will be primarily responsible to maintain and develop customer loyalty through high levels of service to expand and strengthen the relationship. The Inside Sales Engineer identifies, offers and sells the best solution for the customer\xe2\x80\x99s application; provides commercial and technical support; always striving to provide the highest standards of customer service in accordance with the Problem Solver principle
As Inside Sales Engineer you will be reporting to the Customer Care Manager to collaborate with key stakeholders to respond effectively to leads and quote requests.
Job Responsibilities
We are currently looking for an experienced inside sales Engineer you will be primarily responsible to maintain and develop customer loyalty through high levels of service to expand and strengthen the relationship. The Inside Sales Engineer identifies, offers and sells the best solution for the customer\xe2\x80\x99s application; provides commercial and technical support; always striving to provide the highest standards of customer service in accordance with the Problem Solver principle
As Inside Sales Engineer you will be reporting to the Customer Care Manager to collaborate with key stakeholders to respond effectively to leads and quote requests.
Job Responsibilities
- - Prequalify customer requests for quotation to ensure that a quote will meet the customers\xe2\x80\x99 application and operational needs and explore opportunities for additional products or services.
- - Prepare and send customer quotations that are on time, technically accurate, commercially verified, and offer the best all-around solution.
- - Drive for On-Time Delivery shipment results
- - Drive 1-1-X (One day to quote, one day to load and deliver as per customer request date) to exceed customers\xe2\x80\x99 expectations
- - Answer customer questions, both technical and commercial.
- - Maintain accurate and complete records in CRM, OCM, Oracle, and other tools as required.
- - Provide product- and application information to external- and internal customers related to the quotes in progress.
- - Communicate with manufacturing locations for queries regarding lead-time, specials, etc.
- - Attend meetings with customers and/or field sales and sales meetings when needed
- - Ensure that all technical information communicated is complete, accurate, and timely.
- - Support Order Execution to ensure that purchase orders are commercially and technically clean and accurate, and to resolve any technical-related issues that occur during the order cycle.
- - Pro-active management of personal quote backlog in accordance with the agreed procedures.
- - Get involved in process improvements, including identifying issues, bottlenecks, etc., and suggesting possible solutions in a timely manner
- - Conduct Due Diligence, Legal and Commercial compliance approval process in collaboration with the Checkpoint Champion
- - Attend relevant technical and commercial training as required to maintain a high level of product and process knowledge, including new products as and when released.
- - Adhere to local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities
- - Adhere to Emerson\xe2\x80\x99s commitment to Environment, Health & Safety as a core business value
- - Other responsibilities as required
- Bachelor\xe2\x80\x99s degree in Engineering preferably Electronics or Instrumentation .
- Minimum 3 years\xe2\x80\x99 experience in an inside sales role
- Interpersonal communication skills
- Strong problem solving capabilities
- Motivated & Effective in quick actions
- Good collaborator
- Ability to work well under pressure
- Has worked with teams in remote locations
- French speaking is a must
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Job Detail
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Job IdJD1508115
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned