:

Team Leader (Individual Retention)

Dubai

Permanent

Full time (40 hours per week)

Here you\xe2\x80\x99ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You\xe2\x80\x99ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose \xe2\x80\x93 helping people live longer, healthier, happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

This role has been created to support the Head of Individual Retention with day to day management of team, escalations, member complaints. The team leader will continuously monitor quality audits, do adhoc checks on emails, calls to review quality of work, provide feedback and coaching to the team. Whilst managing a proportion of the portfolio including private clients, key brokers etc.

What you\xe2\x80\x99ll do:

• To meet and exceed team and individual sales and retention targets, within compliance and relevant legislation.
• Conduct one on one technical and soft skills coaching and regular 1:1\xe2\x80\x99s for team members to support the team to continually build their knowledge, sales skills and support them to provide an outstanding sales experience to our customers/brokers.
• Continually maintain a personal high level of knowledge of procedures, products, systems, being the most knowledgeable person in the team.
• Support the Head of Client management in business initiatives and MI reporting.

What you\xe2\x80\x99ll bring:

• An experienced professional with knowledge of the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
• Excellent sales, coaching, interpersonal and communication skills are required with emphasis on the ability to develop people to achieve successful outcomes.
• Is known as a role model within the business, providing excellent customer service, quality and performance against department KPI\xe2\x80\x99s.
• Educated to a degree level

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We\xe2\x80\x99ll make sure you are treated fairly. That\xe2\x80\x99s why we\xe2\x80\x99re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you\xe2\x80\x99ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn\xe2\x80\x99t where you\'ve been.

This is where you\'re going.

This is what we have belief in.

Time Type: Full time

Bupa