Job Description

Incident and Alert Management Lead - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
Incident and Alert Management Lead at First Abu Dhabi Bank in Abu Dhabi is responsible for establishing and operating an intelligent, timely alerting and incident response framework across infrastructure, applications, and business services. The role focuses on early detection, rapid response, and accountable resolution by integrating observability signals into a unified workflow that reduces MTTD and MTTR and strengthens service resilience.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Systems Support
Salary: 26000-40000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Establish, manage, and continuously improve the end-to-end incident management lifecycle including detection, triage, escalation, communication, and resolution tracking
• Act as incident commander during major outages or high-severity incidents, coordinating technical teams toward rapid resolution
• Govern on-call schedules, escalation paths, responder playbooks, and operational readiness
• Integrate observability data from logs, metrics, and traces into incident management platforms to enable real-time, contextual alerting
• Lead root cause analysis activities and ensure completion of corrective and preventive actions
• Report incident metrics and trends, identifying opportunities to improve resilience, processes, and tooling
• Maintain comprehensive documentation for alert rules, workflows, contact rosters, and escalation trees
• Ensure compliance with regulatory, audit, and risk requirements related to incident response and system availability
• Collaborate with monitoring, logging, and APM teams to align telemetry with operational response
• Work with development, infrastructure, and support teams to embed alerting and incident best practices into SDLC and change management
• Conduct incident simulations, on-call drills, and retrospective reviews including blameless post-incident analyses
• Drive automation and continuous improvement across alerting and incident response processes

Ideal Profile

• Significant experience operating alert and incident management platforms such as Opsgenie, Splunk On-Call, ServiceNow Event Management, or VictorOps
• Strong understanding of routing rules, escalation policies, noise suppression, on-call scheduling, and alert deduplication
• Proven expertise across the full incident management lifecycle including major incident leadership
• Ability to run incident bridges, document timelines, and lead post-incident reviews and RCAs
• Calm, decisive, and assertive leadership during high-pressure incidents
• Excellent communication skills to coordinate effectively with technical and business stakeholders

Why Join Us

• Strengthen resilience and reliability of mission-critical banking services
• Work with modern observability and incident management tooling at enterprise scale
• Collaborate closely with engineering, infrastructure, and operations leaders
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's most established financial institutions, offering comprehensive corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, operational discipline, and commitment to delivering secure, reliable, and high-performing services that support customers and communities.
Job Title Incident and Alert Management Lead - First Abu Dhabi Bank - Abu Dhabi, UAE
Incident and Alert Management Lead - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
Incident and Alert Management Lead at First Abu Dhabi Bank in Abu Dhabi is responsible for establishing and operating an intelligent, timely alerting and incident response framework across infrastructure, applications, and business services. The role focuses on early detection, rapid response, and accountable resolution by integrating observability signals into a unified workflow that reduces MTTD and MTTR and strengthens service resilience.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Systems Support
Salary: 26000-40000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Establish, manage, and continuously improve the end-to-end incident management lifecycle including detection, triage, escalation, communication, and resolution tracking
• Act as incident commander during major outages or high-severity incidents, coordinating technical teams toward rapid resolution
• Govern on-call schedules, escalation paths, responder playbooks, and operational readiness
• Integrate observability data from logs, metrics, and traces into incident management platforms to enable real-time, contextual alerting
• Lead root cause analysis activities and ensure completion of corrective and preventive actions
• Report incident metrics and trends, identifying opportunities to improve resilience, processes, and tooling
• Maintain comprehensive documentation for alert rules, workflows, contact rosters, and escalation trees
• Ensure compliance with regulatory, audit, and risk requirements related to incident response and system availability
• Collaborate with monitoring, logging, and APM teams to align telemetry with operational response
• Work with development, infrastructure, and support teams to embed alerting and incident best practices into SDLC and change management
• Conduct incident simulations, on-call drills, and retrospective reviews including blameless post-incident analyses
• Drive automation and continuous improvement across alerting and incident response processes

Ideal Profile

• Significant experience operating alert and incident management platforms such as Opsgenie, Splunk On-Call, ServiceNow Event Management, or VictorOps
• Strong understanding of routing rules, escalation policies, noise suppression, on-call scheduling, and alert deduplication
• Proven expertise across the full incident management lifecycle including major incident leadership
• Ability to run incident bridges, document timelines, and lead post-incident reviews and RCAs
• Calm, decisive, and assertive leadership during high-pressure incidents
• Excellent communication skills to coordinate effectively with technical and business stakeholders

Why Join Us

• Strengthen resilience and reliability of mission-critical banking services
• Work with modern observability and incident management tooling at enterprise scale
• Collaborate closely with engineering, infrastructure, and operations leaders
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's most established financial institutions, offering comprehensive corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, operational discipline, and commitment to delivering secure, reliable, and high-performing services that support customers and communities.
Post Details
Job Start Date
Salary from 26000.00
Salary to 40000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required