Job Description

Make a difference every day
The Job Opportunity
Serco is currently bidding for a prestigious commercial project in Riyadh and we are looking for an ICT Support Engineer who will perform a variety of tasks to ensure Service Delivery, Project Delivery, Incident response, Request Fulfilment, Security Posture and Technology Enablement of allocated contracts. This will be primarily related to End User Technology Systems.
The hiring for this position is subject to contract award.
Key accountabilities
Respond to requests for work from the Serco Middle East TEB Service Desk, Infrastructure team, Enterprise Architecture team, Project Management team and Senior Management Team.
Attend to Field Services related Incidents, Problems, Service Requests, Change Requests and Projects tasks for allocated contracts.
Provide resolution for End User Technology issues, from the point the call/ticket is assigned until the system has been returned to service and proven to be operational (within defined Service Level Agreements). This may involve but not limited to diagnosis, fault finding, repair, and re-commissioning tasks of hardware, operating system, standard and non-standard applications.
Undertake scheduled routine and ad-hoc maintenance and embody system upgrades, security upgrades and changes to the deployed systems where necessary.
What we are looking for in our candidates:
Excellent interpersonal and communication skills and confident in communicating with people across all levels within the company.
Ability to work well under pressure and meet deadlines on assigned projects.
Self-starter and the ability to work independently as well as part of a team.
Ability to handle confidential information in strict confidence.
Specific requirements
Bachelor's degree in Information Technology / Computer Engineering / Computer Science or equivalent.
Microsoft 365 Certified Modern Desktop Administrator Associate is preferred.
Minimum of 3 years of experience as a Senior Desktop Support Engineer role or in an IT Support role (Middle East experience preferable).
Experience in supporting IT Services as per ITIL Service Management Standards.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
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We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.