Description

ICT Support Engineer I AFET I Dubai, UAE

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 152736

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Identifies and clarifies customers\' current and future business initiatives, needs, and technical requirements.

Collects information from the customer about their existing IT and telecommunications infrastructure and conducts analyses

Installing, configuring, and maintaining enterprise-level network hardware and applications.

Installing, configuring, and maintaining enterprise-level Core IT Infrastructure and applications.

Planned, configured, and oversaw the Converged infrastructure\'s implementation in coordination with customers, principals, service providers, and business partners to ensure performance meets design parameters.

Provide post-sales support to customers.

Troubleshoot and provide the solution on time for the complex multi-vendor network/ Core Infrastructure.

Provide support for project implementation & documentation.

Conduct training for customers on system usage.

Able to prioritize workload to maximize productivity and minimize customer downtime.

What you will do:

Responsible for:

Financial

Take the lead on ICT Services practice, support the sales team to implement comprehensive solutions, and provide support in post-sales activities related to Data networks, Wi-Fi, Core Infrastructure (Servers & Storage) & Applications

Technical Positioning

Provide solution functional expertise to ensure proper implementation of a proposed design,

Prepare High-Level & low-level design documents.

Install, configure and Troubleshoot the Data networks, Wi-Fi Networks, and Core Infrastructure services.

Generation Wi-Fi active Heatmaps for final handover

Creating Schematics and topology maps for the final handover

Internal processes

Follow the internal field service mechanism.

Weekly report on all active projects

Weekly information on all open & closed service tickets

Follow the proper escalation matrix

Conduct the lesson-learned session with the team

Role Based

Maintain the certification level from our principals and enhance technical knowledge in the latest technology trends and solutions

Job Context:

As an ICT Solution Expert, JH will develop support procedures and strategies for systems, networks, operating systems, and applications deployments, solve problems and provide technical expertise and resolution in support of system infrastructure

Within an engagement team, be responsible for identifying customer requirements, requirements management, implementation of the systems, testing, training, defining support procedures, and supporting post-sales activities.

Required Skills to be successful:

Job-Specific Skills:

Installation & configuration of Servers & Storage hardware (HPE, Dell).

Wired & Wireless and Cloud-based Networks solutions: Cisco, Aruba, Dell, Alcatel, Ruckus.

Microsoft-based Infrastructure Solutions, VMWare.

Knowledge of the technical aspects of storage, server, backup, and virtualization hardware, software, and architecture.

Good knowledge of Voice & IP Telephony, Wireless, VMware, SD-WAN, Antivirus & Network Management Software

Must have complete ICT lifecycle experience, including requirements gathering, solution mapping, testing, documentation, configuration, and maintenance.

Strong problem-solving skills

Implementation of a multilayer security solution

Implementation of tiered network architecture / Campus networks

An excellent customer service attitude and the ability to interact with customers professionally are required



Behavioral Competencies:

Excellent interpersonal skills

Communication

Excellent customer service

Professional knowledge

Initiative

Teamwork

Attention to detail

Products Knowledge

Presentation Skills

Time management skills

Analytical skills

Problem-solving skills

Negotiation Skills

Integrity/Ethics

Ability to handle pressure

What equips you for the role:

Minimum Qualifications and Knowledge:

Bachelors / Engineering degree in IT/ CS / Electronics / Telecom or related disciplines.

Minimum Experience:

5+ years of experience in Converged Enterprise Network Design, Implementation, and Support

Certifications:

MCSE / VCP or Equivalent certification is a MUST. HP MASE and Dell/EMC certification will have high preference.

CCNP certification is a must / CCIE will be an added advantage

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

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