Ready to be a part of a game-changing team that thrives on defying the impossible? Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as \xe2\x80\x9cPCS\xe2\x80\x9d, is not your average mobile distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resell market, both from a business and a consumer perspective. Today, PCS is a recognized global leader powering the secondary market. At PCS, we buy and sell mobile devices and products worldwide through partners and programs by breathing new life into old devices effectively extending the device lifecycle up to 5X and beyond. We collaborate with industry giants in consumer electronic manufacturing, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 clients. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA. Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun while doing it! About the Role The HR Specialist is the \xe2\x80\x9cface of HR\xe2\x80\x9d to employees and managers, providing employee support, HR subject matter expertise, and execution of HR operations while delivering a consistent and exceptional employee experience. This role will manage critical employee lifecycle processes such as onboarding, hiring, job change etc. and will serve as first point of contact for HR related questions by responding to incoming emails etc. This role can work independently and as part of a team, escalating issues when necessary; will support global employee base while simultaneously supporting local/regional tasks in the EMEA/APAC regions. Key Responsibilities:

• Support employee lifecycle processes, including onboarding, offboarding, processing of compensation changes, transfers/talent movement, mobility, time-off and leave, and other responsibilities related to employee administration.
• Answer questions (e.g. policy, process, transaction, etc.), address issues, and effectively manage escalations as it relates to these areas.
• Serve as Subject Matter Expert providing guidance and direction to employees, managers etc. on a wide variety of HR processes, policies and tools.
• Take ownership of inquiries ensuring accurate, prompt and consistent resolution. Escalate or transition requests as needed to proper channels, ensure \xe2\x80\x98warm\xe2\x80\x99 handoff and exceptional employee experience.
• Collaborate and partner with internal stakeholders to identify, recommend, and implement continuous process improvements that will enhance our operations and employee experience.
• Maintain a high level of data integrity by conducting system wide audits, perform root cause analysis, and proactively addresses data discrepancies.
• Ensure legal compliance by managing and implementing applicable policy and process revisions, supporting HR employment audits, and completing any required government reporting.
• Assist with other duties as assigned.

Qualifications:

• Bachelor\'s degree in Human Resources, Business, or a related field (or equivalent work experience).
• English language required.
• Strong attention to detail and the ability to maintain data accuracy and integrity.
• Proficiency in MS Office applications and document management.
• Knowledge of HR laws, regulations, and compliance.
• Excellent communication and interpersonal skills.
• High degree of discretion and confidentiality.
• Strong organizational and time management skills.
• The ability to work both independently and collaboratively within a team.
• Strong problem-solving skills and the ability to handle multiple tasks.

Job Type: Full-time
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