Job Description

Role Purpose

To manage and supervise end-to-end HR and payroll service delivery across multiple client accounts, ensuring accuracy, compliance, and exceptional customer experience.

Key Responsibilities

HR & Payroll Operations

Supervise and deliver monthly payroll cycles (inputs, validation, reconciliation, WPS, reporting). Oversee HR administration including onboarding, contracts, master data, leave management, EOSB, and HR compliance tasks. Validate payroll outputs and approvals before client submission. Ensure all deliverables meet SLA timelines and quality standards. Maintain accurate and audit-ready data for all clients.

Client Management

Act as the primary liaison for assigned client accounts. Conduct monthly review meetings, issue logs, and performance updates. Understand client processes and adapt workflows to meet requirements. Resolve client escalations professionally and promptly.

Compliance & Governance

Ensure compliance with UAE Labour Law, MOHRE regulations, WPS, GOSI (if applicable), and statutory requirements. Maintain regulatory documentation and support payroll audits. Monitor expiry and renewal schedules (visas, contracts, licenses related to HR compliance).

Team Leadership

Supervise HR Officers/Payroll Associates and allocate workload. Provide training, coaching, and quality checks. Support new team member onboarding.

Process & System Improvement

Utilise HRIS/Payroll tools (ZenHR, Zoho People, Zoho Books, Odoo, internal workflows). Drive automation and continuous improvement initiatives. * Monitor integration issues and data accuracy.