Job Description

Make a difference every day
The Job Opportunity
The HR Operations and Data Analyst is responsible for the delivery and coordination of MyHR transactional services (payroll, OM, Helpdesk and Employees' records management) between the onshore and offshore HR Shared Services teams by implementing effective and efficient processes and solutions. Coordinating day to day operations, issue resolution and ad hoc training/knowledge transfer. The role is responsible for reviewing operational HR data, monitor and manage data compliance activities to maintain the integrity of the data. Support with operational excellence and automation projects.
Key accountabilities
Develops a good working relationship with all HR based departments (onshore and offshore) to build and maintain healthy sustainable working relationships through communication, information sharing and active partnering.
Coordinates multi department dependant tasks/projects in order to facilitate efficient transactional processing.
Proactively promote ways of working with MyHR and support the developments and implementation of improvements that result in cost reduction, productivity and service enhancements.
Ensures transactional process documentations (LWI's) are developed, maintained and implemented for all MyHR processes. Working with appropriate stakeholders to ensure timely and complaint management of the above.
Responsible for effective and timely knowledge transfer to the offshore MyHR team of new requirements and/or improved processes and ways of working; ensuring full awareness and comprehension of process requirements to deliver compliant services in line with SLA's.
Responsible for leading troubleshooting and investigating root cause analysis of process and transaction issues in order to provide evidence for complaint responses and to identify process gaps.
What we are looking for in our candidates
Sound knowledge of HR Shared Services ways of working
Strong knowledge of principles and procedures for personnel information systems (SAP)
Fluent in written and spoken English
Knows how to deliver against performance metrics
Able to effectively work with SSC, CoE and Business HR and provide expertise with HR transactional/payroll related issues
Excellent communication skills with the ability to convey complex information in an easily understood format
Good judgment and decision-making skills.
Strong analytical skills.
Specific requirements
SAP Experience including HCM, OM, PA and reporting
Minimum 3 years of experience working on HR transactional services including payroll and operations
Experience of working within a Shared Service/Support function and on teams
Highly competent in the use of the full range of MS Office applications (Word, Excel,PPT)
Good people skills, team worker, adaptable, quick to learn
Enjoys working within a busy team environment
Comfortable with learning about new IT systems
Bachelor's degree in Human Resources or Business Management. Six Sigma certification is a preference (Yellow Belt/Green Belt/Black Belt).
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
https://www.serco.com/me
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.