Job Description

:

The Compensation & Benefits (C&B) Coordinator - Insurance Support plays a key role in managing employee medical insurance and benefits programs across Chinese Palace Group's diverse workforce. The role ensures that all employees receive timely and accurate insurance support, medical claim processing, and benefits guidance, while maintaining compliance with UAE labor laws and company policies.

Key Responsibilities

Act as the primary point of contact for employees regarding medical insurance, claims, approvals, and coverage inquiries. Coordinate with insurance providers, brokers, and clinics to ensure smooth processing of employee claims, reimbursements, and approvals. Maintain accurate employee insurance records, including additions, deletions, and policy updates in alignment with visa and employment changes. Track policy renewal timelines and ensure timely submission of required documentation. Provide guidance to employees on insurance coverage, exclusions, and claim procedures. Conduct insurance and benefits orientation during new employee onboarding. Support employees with medical-related issues and escalate cases when necessary. Assist in administering C&B programs including medical insurance, allowances, leave entitlements, and other benefits. Support the payroll team by verifying employee benefit-related deductions, additions, and adjustments. Assist with monthly payroll data preparation, ensuring accuracy of insurance and benefit entries. Prepare reports on insurance utilization, payroll adjustments, and benefits-related costs. Ensure compliance with UAE labor law, DHA/DOH/HAAD regulations, and company policies in all insurance-related matters. Work closely with the C&B team, Talent Acquisition, and Employee Relations to align employee benefits with organizational needs. Support the HR digital transformation project by ensuring insurance data is accurately captured in the HRMS. Maintain confidential employee benefit and payroll files in compliance with HR policies and UAE law. Provide administrative support for HR projects, audits, and internal reporting requirements. Assist with data entry and record management for the HRMS and employee files. Handle correspondence and documentation with insurance providers, government agencies, and internal departments. Provide cross-functional support to the HR team during peak periods Assist in employee engagement and welfare initiatives as needed.

Qualifications/Requirements:

Bachelor's degree in Human Resources, Business Administration, or related field. 2-4 years of HR experience, with at least 1 year in insurance or benefits administration in the UAE. Strong knowledge of UAE medical insurance regulations and labour law. Excellent communication skills with the ability to explain policies clearly to employees of diverse backgrounds. Detail-oriented with strong organizational and problem-solving skills. Proficiency in MS Office (Excel, Word, PowerPoint); experience with HRMS is an advantage.
Job Type: Full-time

Application Question(s):

What is your salary expectation?
Experience:

handling medical insurance: 2 years (Required) * medical insurance regulations and labour law: 1 year (Preferred)