Job Description

Position Overview:

The HR Head - Franchise Operations is responsible for leading and managing end-to-end human resource functions for franchise and company-owned outlets across Dubai.

The role focuses on manpower planning, recruitment, payroll & attendance governance, HR compliance, policy & SOP implementation, employee relations, and franchise HR coordination, ensuring alignment with brand standards, franchise agreements, and Dubai/Gulf labour regulations.

Educational Qualifications:

? MBA / PGDM in Human Resources / Personnel Management / Industrial Relations

? Bachelor's Degree - Mandatory (Commerce / Management preferred)

Experience Requirements:

? 3-5 years of HR experience, preferably in QSR / Hospitality / Retail / Multi-unit operations

? Minimum 2-3 years in a managerial or leadership role

? Experience in franchise-based organizations is an added advantage

? Exposure to Dubai / Gulf recruitment, payroll, and HR practices preferred

Key Skills & Competencies

? Strong understanding of QSR manpower dynamics & shift-based operations

? Knowledge of Dubai / Gulf labour laws, payroll & HR compliance

? Excellent communication, coordination & documentation skills

? High integrity, confidentiality & ethical standards

? Strong problem-solving, decision-making & conflict-resolution skills

? Ability to handle high-volume staffing and fast-paced environments

? Core HR Competencies

? Recruitment & manpower planning (outlet & support staff)

? Employee onboarding, confirmations, exits & HR documentation

? Attendance, leave, shift policies & payroll coordination

? Performance management & appraisal support

? Disciplinary management (warnings, show-cause notices & terminations)

? HR policy drafting, SOP implementation & compliance audits

? Employee grievance handling & conflict resolution

? Labour law compliance coordination (Dubai/Gulf & HO reporting)

? HR MIS reporting & compliance tracking

? Attrition analysis & retention strategies

? Outlet-wise manpower budgeting & productivity tracking

? Enforcement of hygiene, grooming, behavioural & discipline SOPs

? HR support to operations during peak & critical staffing periods

Key Responsibilities

1. Recruitment & Manpower Planning

Handle bulk & critical hiring for franchise outlets across Dubai

Coordinate manpower requirements with franchise partners & operations team

Liaise with recruitment agencies, consultants & vendors

Ensure proper documentation, background verification & compliance as per Dubai norms

Maintain a ready manpower pipeline to support expansion

2. Franchise HR Operations

Act as the primary HR point of contact for franchise partners

Ensure compliance with HR policies, SOPs & brand standards

Support franchise onboarding, HR audits & compliance reviews

Resolve manpower-related franchise issues in coordination with operations

Standardize HR practices across all franchise outlets

3. Policy & SOP Implementation

Implement HR policies covering:

Attendance & leave

Shift & weekly off systems

Discipline, grooming & hygiene

Code of conduct & workplace behaviour

Align HR SOPs with Dubai/Gulf labour regulations while maintaining brand consistency

Ensure systematic maintenance of employee records & HR documentation

4. Employee Relations & Discipline

Handle employee grievances, misconduct & disciplinary cases

Draft and issue warning letters, show-cause notices & termination communications

Support franchise partners in dispute resolution & corrective action planning

Promote a positive, compliant & performance-driven work culture

5. Payroll, Attendance & Labour Law Compliance

? Coordinate payroll processing with Accounts & Finance teams, ensuring accuracy, timeliness & confidentiality

? Monitor attendance systems, shift rosters, overtime, weekly offs & leave records

? Ensure compliance with company policies on wages, overtime & leave entitlements

? Labour Law & Regulatory Support (Coordination Role)

? Employment contracts & renewals

? Working hours & overtime compliance

? Leave entitlements & public holidays

? End-of-service benefits (EOSB)

? Monitoring visa-related HR documentation & contract validity

? Support labour inspections, audits & statutory reporting

? Address employee queries related to salary, attendance & leave

6. Performance & Attrition Management

? Support performance monitoring & staff productivity initiatives

? Analyse attrition trends and recommend corrective actions

? Assist in appraisal cycles & incentive frameworks

? Drive retention strategies for key operational roles

7. HR Reporting & MIS (Management Information System)

? Maintain systematic tracking of:

? Manpower strength

? Attendance & leave

? Payroll summaries

? Attrition & retention

? Compliance status

? Submit periodic HR MIS & compliance reports to management

? Ensure strict confidentiality of HR, employee & franchise data

? Performance Expectations

? Timely manpower availability across all outlets

? High HR compliance and audit readiness

? Reduced attrition and improved productivity

? Zero major HR non-compliance observations

? Strong franchise HR governance and standardization

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month