Job Description

Position Title

HR Head / HR Manager - Franchise Operations (QSR / Fast Food Restaurant Chain)

Location

Dubai, UAE

Reporting To

Managing Director / Operations Head

Position Overview

The

HR Head - Franchise Operations

is responsible for leading and managing

end-to-end human resource functions

for

franchise and company-owned outlets across Dubai

.
The role focuses on

manpower planning, recruitment, payroll & attendance governance, HR compliance, policy & SOP implementation, employee relations, and franchise HR coordination

, ensuring alignment with

brand standards, franchise agreements, and Dubai/Gulf labour regulations

.

Educational Qualifications

MBA / PGDM in Human Resources / Personnel Management / Industrial Relations

Bachelor's Degree

- Mandatory (Commerce / Management preferred)

Experience Requirements

3-5 years

of HR experience, preferably in

QSR / Hospitality / Retail / Multi-unit operations

Minimum

2-3 years

in a

managerial or leadership role

Experience in

franchise-based organizations

is an added advantage Exposure to

Dubai / Gulf recruitment, payroll, and HR practices

preferred

Key Skills & Competencies

Strong understanding of

QSR manpower dynamics & shift-based operations

Knowledge of

Dubai / Gulf labour laws, payroll & HR compliance

Excellent communication, coordination & documentation skills High integrity, confidentiality & ethical standards Strong problem-solving, decision-making & conflict-resolution skills Ability to handle high-volume staffing and fast-paced environments

Core HR Competencies

Recruitment & manpower planning (outlet & support staff) Employee onboarding, confirmations, exits & HR documentation Attendance, leave, shift policies & payroll coordination Performance management & appraisal support Disciplinary management (warnings, show-cause notices & terminations) HR policy drafting, SOP implementation & compliance audits Employee grievance handling & conflict resolution Labour law compliance coordination (Dubai/Gulf & HO reporting) HR MIS reporting & compliance tracking Attrition analysis & retention strategies Outlet-wise manpower budgeting & productivity tracking Enforcement of hygiene, grooming, behavioural & discipline SOPs HR support to operations during peak & critical staffing periods

Key Responsibilities1. Recruitment & Manpower Planning

Handle

bulk & critical hiring

for franchise outlets across Dubai Coordinate manpower requirements with

franchise partners & operations team

Liaise with

recruitment agencies, consultants & vendors

Ensure proper

documentation, background verification & compliance

as per Dubai norms Maintain a ready manpower pipeline to support expansion

2. Franchise HR Operations

Act as the

primary HR point of contact

for franchise partners Ensure compliance with HR policies, SOPs & brand standards Support franchise onboarding, HR audits & compliance reviews Resolve manpower-related franchise issues in coordination with operations Standardize HR practices across all franchise outlets

3. Policy & SOP Implementation

Implement HR policies covering: Attendance & leave Shift & weekly off systems Discipline, grooming & hygiene Code of conduct & workplace behaviour Align HR SOPs with

Dubai/Gulf labour regulations

while maintaining brand consistency Ensure systematic maintenance of

employee records & HR documentation

4. Employee Relations & Discipline

Handle employee grievances, misconduct & disciplinary cases Draft and issue

warning letters, show-cause notices & termination communications

Support franchise partners in dispute resolution & corrective action planning Promote a positive, compliant & performance-driven work culture

5. Payroll, Attendance & Labour Law Compliance

Coordinate payroll processing with

Accounts & Finance teams

, ensuring accuracy, timeliness & confidentiality Monitor attendance systems, shift rosters, overtime, weekly offs & leave records Ensure compliance with company policies on

wages, overtime & leave entitlements

Labour Law & Regulatory Support (Coordination Role):

Employment contracts & renewals Working hours & overtime compliance Leave entitlements & public holidays End-of-service benefits (EOSB) Monitoring visa-related HR documentation & contract validity Support labour inspections, audits & statutory reporting Address employee queries related to salary, attendance & leave

6. Performance & Attrition Management

Support performance monitoring & staff productivity initiatives Analyse attrition trends and recommend corrective actions Assist in appraisal cycles & incentive frameworks Drive retention strategies for key operational roles

7. HR Reporting & MIS (Management Information System)

Maintain systematic tracking of: Manpower strength Attendance & leave Payroll summaries Attrition & retention Compliance status Submit periodic HR MIS & compliance reports to management Ensure strict confidentiality of HR, employee & franchise data

Performance Expectations

Timely manpower availability across all outlets High HR compliance and audit readiness Reduced attrition and improved productivity Zero major HR non-compliance observations Strong franchise HR governance and standardization
Job Type: Full-time

Pay: AED2,000.00 - AED5,000.00 per month

Work Location: In person