Job Description

Job description

URGENT HIRING FOR BUSINESS SETUP COMPANY

HR EXECUTIVE / CUSTOMER RELATION EXECUTIVE

- Graduate degree in Human Resource Management or related field.

- Minimum 2 - 3 years of UAE experience in an HR and Administration role.

- with at least minimum 2 years experience in the same field

-Excellent telephone, verbal, and written communication skills.

-Excellent IT skills, including Microsoft Office.

-Sound knowledge of UAE labour laws and practices

-Strong critical thinking skills

-Must be approachable and helpful

-Good ethical judgment

-The ability to keep sensitive information confidential

- fast learner

- active / flexible (can multitask)

- CAN JOIN IMMEDIATELY

- IN CANCELLED VISA / VISIT VISA / NOTICE PERIOD

- willing to be assigned in Business Bay Dubai

- knowledgeable with HR guidelines and procedures

- has pleasing personality

JOB DESCRIPTION:

Oversee all aspects of managing relationships with new and existing clients and prospects; Establish strong business and personal relationships with client accounts and prospects; Well aware of UAE labor laws / regulations and HR policies and procedures. Attend telephone calls of Customers Make calls for Appointment and ensure inflow of customers as per set target Make Service Reminder calls and ensure inflow of customers as per set target Record customer complaints from various sources and coordinate to resolve them Act as a single point of contact to resolve customer grievances and other customer issues Make a report of customer grievances, complaints and recommendations and report the same to the supervising manage Independently engage with customers to collect feedback and improve CS Conduct surveys and collect feedback through various forms to gauge CS Analyse the various feedback received and prepare action plan to reduce the same Analyse the reasons for Complaints with Action plan and discuss with the Management Prepare & coordinate with vendors on Marketing materials like brochures, stationary etc Effectively coordinate work processes with other internal departments of the organization Support the Finance section and Admin section as & when required Complete all tasks as delegated by the supervising authority Prepare and submit daily, weekly and monthly reports Responsible for hiring, onboarding, and training processes of new employees Payroll, Attendance and Leave Management Educate employees on company policies Initiative taking and coordinating for Employee Engagement activities Coordinating and following up with PRO for visa formalities and providing required documentation for processing Coordinate performance appraisal Maintaining record of the company's employees
Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

Are you in visit visa / cancelled visa / rendering notice period?
Education:

Bachelor's (Required)
Experience:

DUBAI HUMAN RESOURCES: 2 years (Required) DUBAI CUSTOMER RELATION: 2 years (Required)
Language:

HINDI (Required) English (Preferred)
License/Certification:

* MBA IN HUMAN RESOURCES MANAGEMENT (Preferred)