Job Description

: HR & Operations Manager (Medical Field)Position Overview

The HR & Operations Manager is responsible for overseeing all human resources functions and day-to-day operational activities within the medical center. This role ensures compliance with healthcare regulations, smooth coordination between departments, and efficient management of staff, resources, and processes. The manager will serve as a bridge between management, medical staff, and administrative teams to drive operational excellence and maintain a positive work environment.

Key ResponsibilitiesHuman Resources Management

Develop, implement, and enforce HR policies, procedures, and compliance with labor laws (MOHRE, DHA/DOH regulations, etc.). Oversee recruitment, onboarding, and credentialing of medical and non-medical staff. Manage employee relations, conflict resolution, disciplinary actions, and staff grievances. Monitor staff attendance, scheduling, and leave management in coordination with department heads. Design and implement training programs, CPD compliance, and staff development initiatives. Handle performance management, appraisals, promotions, and career progression.

Operations Management

Supervise day-to-day operations of the medical center, ensuring smooth patient flow and service delivery. Oversee procurement, vendor management, and maintenance of medical/non-medical supplies and assets. Ensure compliance with licensing requirements, medical audits, insurance guidelines, and quality standards. Collaborate with clinical leadership (Medical Director, Department Heads) to optimize patient care services. Implement operational policies for housekeeping, stationary, patient registration, and asset control. Monitor KPIs (patient volume, staff productivity, operational efficiency) and prepare reports for management.

Finance & Administration

Assist finance teams with payroll accuracy, incentive calculations, and compliance with contracts. Coordinate budgeting and cost-control measures for HR and operations. Support management in preparing operational plans, audits, and financial forecasts.

Qualifications

Bachelor's degree in Human Resources, Business Administration, Healthcare Management, or related field (Master's preferred). Minimum 5-7 years' experience in HR & Operations, with at least 3 years in a medical/healthcare setting. Strong knowledge of UAE labor laws, MOHRE, and healthcare licensing regulations. Experience in handling healthcare staff credentialing, payroll, and scheduling. Proficient in MS Office, HR software, and clinic management systems.

Skills & Competencies

Strong leadership and people management skills. Excellent communication and interpersonal abilities. Problem-solving and conflict resolution expertise. Knowledge of medical operations, compliance, and patient service standards. Ability to manage multiple priorities and meet deadlines. Detail-oriented, structured, and compliance-driven mindset.

Reporting Structure

Reports to: CEO / Medical Director Supervises: HR Team, Administrative Staff, Operations/Support Staff Coordinates with: Department Heads, Finance, Clinical Staff, External Vendors
Job Type: Full-time

Application Question(s):

can you join immediately? do you have experience as an HR and Operation Manager in a Medical Center or Clinic? do you have an extensive knowledge in UAE Labour Law ? * Do you have knowledge in processing Documents and License in DHA?