Job Description

:

Ensure smooth functioning of all departments during assigned shifts, including front office, housekeeping, and security. Act as the primary point of contact for guest concerns, resolving issues promptly to ensure a high level of guest satisfaction. Supervise on-duty staff, manage shift handovers, and ensure all employees maintain service standards and professional conduct. Handle emergencies or unusual situations such as medical incidents, guest disputes, or equipment failures, and document all occurrences. Assist with check-in/check-out processes during peak hours or staff shortages, and support concierge services when needed. Ensure that safety protocols are followed and liaise with security personnel to maintain a safe environment for guests and staff. Conduct regular inspections of public areas, guest rooms, and back-of-house to ensure cleanliness, maintenance, and brand compliance. Liaise with other department heads, to ensure consistent service delivery. Prepare detailed shift reports, logging incidents, guest feedback, and operational updates for management review. Train new staff and continuously support team development to maintain high service quality.
*

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

How many years of experience as a Front Office Manager / Duty Manager? Mention your current visa status & expiry date. How many years experience with Opera software? Are you living with your Family in the UAE? Are you ready to relocate to Hatta, Dubai, UAE? * Are you able to join Immediately?