Job Description

As a

Front Office Manager

, you will be responsible for managing the front desk team, ensuring smooth guest check-ins and check-outs, and overseeing the daily operations of the front office. You will be a key player in enhancing the guest experience, managing reservations, handling guest inquiries, and resolving any issues or complaints promptly. This role requires excellent leadership skills, attention to detail, and the ability to handle various operational tasks efficiently.

Key Responsibilities:

Guest Services Management:

Oversee the front desk operations, ensuring all guest interactions are handled with professionalism and care. Ensure guests have an exceptional experience from check-in to check-out.

Team Supervision:

Lead, train, and motivate front office staff, including receptionists, bellhops, and concierge. Ensure staff provide excellent customer service and adhere to hotel standards.

Reservation Management:

Oversee the reservation system, manage room allocations, and ensure optimal occupancy and rate management.

Guest Relations:

Address and resolve guest complaints and issues in a timely and professional manner, ensuring guest satisfaction.

Check-In/Check-Out:

Supervise the check-in and check-out process, ensuring guests are processed quickly and accurately.

Billing and Payments:

Ensure all billing procedures are followed, including processing payments, handling deposits, and providing final invoices.

Administrative Duties:

Maintain records of guest arrivals, departures, and special requests. Handle administrative tasks, including reports, staff schedules, and communication with other departments.

Quality Control:

Ensure the front office area is clean, organized, and fully stocked with supplies.

Collaboration:

Work closely with other hotel departments (housekeeping, maintenance, sales, and marketing) to ensure smooth operations and a cohesive guest experience.

Performance Monitoring:

Track key performance indicators (KPIs) for front office operations, including guest satisfaction, team performance, and revenue.

Training and Development:

Develop training programs for new and existing staff to ensure consistency in guest service and adherence to hotel policies.

Qualifications:

Experience:

Minimum of 10 years of experience in hotel front office operations, with at least 4 years in a supervisory or managerial role.

Leadership Skills:

Proven ability to lead, motivate, and manage a team of front office staff.

Guest-Focused:

Strong customer service orientation with excellent interpersonal and communication skills.

Problem-Solving Skills:

Ability to resolve guest complaints, challenges, and operational issues quickly and efficiently.

Attention to Detail:

Strong organizational skills and attention to detail in managing guest requests, billing, and operational tasks.

Knowledge of Hotel Systems:

Familiarity with Property Management Systems (PMS), such as Opera, IDS or other similar software.

Multitasking Ability:

Ability to handle multiple tasks simultaneously in a fast-paced environment.

Education:

A degree in Hospitality Management, Business Administration, or a related field (preferred).

Availability:

Flexibility to work different shifts, including weekends and holidays, as needed.
Job Type: Full-time

Pay: AED5,500.00 - AED7,000.00 per month