Do you see yourself as a Host/Hostess for Holiday Inn & Suites\xc2\xae Dubai Festival City? Travel is a journey. At Holiday Inn & Suites\xc2\xae, we make guests smile. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\xe2\x80\x99ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\xe2\x80\x99d love to give you a warm welcome to the Holiday Inn\xc2\xae family. The InterContinental Hotels Group\xc2\xae properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us. Under the general direction of the Cluster Director of Food and Beverage, and within the limits of established InterContinental Hotels & Resorts and hotel\xe2\x80\x99s policies and procedures, ensure that you will provide a great welcome, seating and farewell experience at restaurant to guests and potential guests, maximizing their dining experience using technical and individual social skills. Drive business by building and maintaining guest relations at the restaurant, through social media and telephone. To promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. A little taste of your day-to-day
Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
Ensure restaurant operating equipment is clean and in working order
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
Welcoming guests to the Restaurant, by using the Restaurant name
Inquiring if they have a reservation and noting it in the reservation book if they do
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
Being attentive to guest requests
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
Take telephone bookings and document in the Reservation book according to restaurant standards
Cross train wait staff and bus staff in hostess standards
Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
Maintain responsibility of cleanliness of hostess stations, all menus, and drink menus
Might assist with food and beverage service
Maintain detailed knowledge of menu, including daily specials
Ensure tables are cleared quietly and efficiently
Carry food and beverage trays in a safe manner to minimize breakages
Complete dockets accurately and clearly
Maintain current information on all general activities of the hotel
Task related administrational tasks
What we need from you
Great communication skills
Ability to work in a team and in different functions
Warm and inviting personality
Ability to think calmly under pressure
Willingness to learn open-mindedly
Passion of food and curiosity for something new
Basic organization skills in restaurant operation
What we offer We\xe2\x80\x99ll reward all your hard work with a great salary and benefits \xe2\x80\x93 including a uniform, great room discount and superb training. Join us and you\xe2\x80\x99ll become part of the family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
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