Job Description

Job Summary:

The Home Care Office Manager oversees the daily administrative operations of a home care agency. This role ensures smooth workflow, regulatory compliance, quality client service, and efficient coordination between caregivers, clients, and administrative staff.

Key Responsibilities:

Administrative Oversight:

Manage office operations and supervise administrative staff. Maintain accurate client and employee records, both digital and physical. Ensure compliance with state and federal home care regulations.
Staff Coordination:

Assist with caregiver recruitment, onboarding, and scheduling. Monitor caregiver compliance with documentation, certifications, and training. Support ongoing staff communications and performance tracking.
Client Services:

Respond to client inquiries and service requests promptly and professionally. Coordinate initial client assessments and care plan updates. Monitor client satisfaction and resolve concerns.
Billing and Payroll:

Oversee timesheet collection, verification, and processing. Collaborate with accounting for billing clients and processing payroll. Track hours, mileage, and expenses for caregivers.
Compliance and Quality Control:

Maintain policies, procedures, and standards in line with regulatory requirements. Prepare for audits and inspections.Support quality assurance initiatives.
Qualifications:

Associate's or Bachelor's degree in healthcare administration, business, or related field (preferred). 2+ years of experience in home care, healthcare office management, or a similar role. Knowledge of home care regulations, and documentation standards. Strong organizational, communication, and problem-solving skills. Proficient in scheduling software and Microsoft Office Suite.
Working Conditions:

Full-time position, Monday-Friday, with occasional on-call or after-hours duties. Office-based, with occasional travel to client homes or partner facilities.
Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month