Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A\xe2\x80\x9drab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:

• The primary focus of the role will be to carry out installation of split air-conditioners, maintenance, diagnosis and troubleshooting in the case of faulty performance and professional repair service with minimum inconvenience to customer, which has the impact of generating customer loyalty, enhancing brand image and culminates in increased customer retention while at the same time generates revenue and gross margin for the Service Department.

What you will do:

• Handle field service team for efficient after sales service for the products required.
• Responsible for the smooth operations of the field service team.
• Ensure the right quality and quantity standards are maintained at all times.
• Complete the job within the set time frame and per instructions of Service Manager.
• Maintain all the tools and equipment.
• Ensure the workplace at site is kept neat and tidy.
• Carry out special assignments as and when called upon by the Service Manager/Sales Manager.
• Provide customer satisfaction with quality work at a high efficiency level.
• List out spare parts which are required for repairs at site.
• Maintain the inventory properly and account for all the parts and materials consumed.
• Conduct site inspection for estimation of materials required.

Required Skills to be successful:
1.- Technical and diagnostic skills.
2.- Knowledge of installation of split air-conditioners, maintenance and troubleshooting.
3.- Knowledge of managing tools and equipment.
4.- Communication skills.
About the Team:

• Reporting to the Service Manager and will work closely with the Technical team and the broader internal and external stakeholders.

What equips you for the role:

• ITI or Diploma in Air-conditioning and Refrigeration
• 3 years\xe2\x80\x99 experience as Home Appliance Technician
• Technical and diagnostic skills
• Good communication skills
  

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Before you click \xe2\x80\x9capply\xe2\x80\x9d: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.