. The ideal candidate will ensure exceptional customer service, manage staff efficiently, and maintain high operational standards to deliver a top-tier dining experience.
Key Responsibilities:
Operations Management
Supervise and coordinate front-of-house staff (waiters, hosts, bussers).
Manage guest flow, table assignments, and reservations.
Maintain cleanliness, ambiance, and presentation standards.
Ensure compliance with health and safety regulations.
Oversee opening and closing procedures.
Customer Service & Guest Relations
Greet and engage with guests to ensure satisfaction.
Handle complaints and resolve service issues effectively.
Gather guest feedback for service improvement.
Provide special attention to VIP guests and events.
Staff Management & Training
Train and mentor FOH staff on service protocols.
Prepare shift schedules and manage workforce planning.
Conduct performance evaluations and offer feedback.
Foster a positive and motivated team environment.
Sales & Revenue Growth
Encourage upselling and suggestive selling techniques.
Coordinate efficiently with the kitchen team.
Monitor inventory and reduce wastage.
Reporting & Administration
Maintain records on attendance, performance, and guest feedback.
Report daily sales and service highlights to management.
Support budgeting and cost control efforts.
Requirements:
Education:
Diploma or Degree in Hospitality Management (preferred).
Experience:
3-5 years in a similar managerial role.
Strong leadership and communication skills.
Proven ability to manage teams in a fast-paced environment.
Conflict-resolution and problem-solving abilities.
Familiarity with POS systems and restaurant management software is a plus.
How to Apply:
Interested candidates can apply by sending their CV to:
Email id c.caren@candidzone.net
Whatsapp Caren +97430662111
Job Types: Full-time, Permanent
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.