Helpdesk Engineer
Dubai, United Arab Emirates
Job Description
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani Communications is a leading IT & Telecommunication Solutions Provider and Systems Integrator, offering Innovative, Integrated Technology Solutions and Professional Services to customers in UAE and other GCC countries.
Al Rostamani Communications is a leading IT & Telecommunication Solutions Provider and Systems Integrator, offering Innovative, Integrated Technology Solutions and Professional Services to customers in UAE and other GCC countries.
Job Purpose
The Engineer must be able to plan and manage the Helpdesk/NOC Operation of ICT service.
Job Responsibilities
- Provide L1 & L2 remote support for IT Infrastructure
- Respond to customer emails over ticketing tools, emails and calls
- Coordinate with customers & vendors to resolve the technical issues
- Prepare and submit the monthly ticket report to customers
- Perform monthly health checks for IT infrastructure and submit report to customers
- Performs systems administration functions such as managing user accounts and profiles, and maintaining hardware and software inventory and licenses
- Provide day to day operational support for Windows Servers, Exchange Servers, Active Directory,SQL Servers, VMware & Hyper-V Servers
- Provide support for Office 365 setup and troubleshoot the daily issues
- Handle backup support calls (Veeam, Veritas netbackup, backup exec etc.)
- Perform periodic windows patches for Servers
- Installs, patches, and upgrades hardware and software in accordance with the company’s life cycle management policy
- Monitors and maintains email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles
- Keep track of backup reports and offsite tapes
- Consults IT knowledgebase(s), Internet, other team members and any other appropriate resources for the purpose of independent troubleshooting
- Provides after-hours support, if required
- Ensure service availability as per the SLA terms of the Customer
- Other duties as assigned
Job Requirements
Qualifications
Experience
Certifications
Knowledge & Skills
- Graduate/Diploma engineer in Electronics/Telecom/IT/computer science or related field
Experience
- Minimum 5 years of experience in System and Security administration
Certifications
- Microsoft Certified System Engineer (MCSE)
- MacAfee ePolicy Orchestrator (EPO) certified (Optional)
- Trend Micro certified (Optional)
Knowledge & Skills
- Experience in Windows, System Query Language (SQL), Active Directory (AD), SharePoint, Exchange
- Experience in working Mcfee, Trend micro
- Experience in Data Loss Prevention (DLP), Information Rights Management (IRM), End point detection and response
- Experience in working with email security solutions
- Should be flexible in working in shifts
- Teamwork, Written, verbal communication & presentation skills
- Excellent relationship building skills
- Results Driven
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Job Detail
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Job IdJD1432598
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned