It Helpdesk Engineer
Abu Dhabi, United Arab Emirates
Job Description
IT Helpdesk Engineer
Location: Abudhabi
Duration: 12 months extendable contract/ Contract to Hire
Job Purpose: To provide (First Line Support) and Audio Visual support to customers, assisting them with requests and issues related to software, hardware, operating Systems, and configuration guidance , via helpdesk portal, collaboration tools, phone, or email so that customers can accomplish business tasks. This includes actively resolving escalated Tickets within established SLAs.
Responsibilities:
- Assist in implementation of IT Infrastructure & Technical Support policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
- Strong Audio Visual Technical Support experience and Audio Visual Events coordination including excellent customer support experience
- Call Queue Management support and BAU Helpdesk Support experience
- Assist in identifying opportunities for continuous improvement and sustainability of systems, processes and practices
- considering global standards, productivity improvement and cost reduction..
Requirements:
- Bachelor degree in Information Technology, Computer Sciences or relevant discipline.
- Must have 4 years of experience in the relevant field in a face paced working environment.
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Job Detail
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Job IdJD1491701
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned