Job Description

Technical Helpdesk Engineer

Competitive salary + relocation package

40 hours a week

Relocation to Dubai required

MSX International has the job for you!

MSX International is looking for a Technical Helpdesk Engineer to join our busy team, supporting our premium client in their Dubai office.

The Technical Helpdesk Engineer will provide technical information and diagnostic support to the manufacturer's Authorised Dealers primarily via a web-based system to the Middle East and Africa (MENA), Region for Customer vehicles as well as attending service clinics and other brand events as required.

The Role

In this role, the Technical Helpdesk Engineer will:

• Accept enquiries from Authorised Dealers and Repairers via a Comms / Systems entry methodology
• Provide guidance and technical instruction to Dealers and Authorised Repairers. Record data as required into a computer system, provide vehicle and concern details if and when required about any particular case
• Provide contacts with prompt technical assistance and complete accurate resolution information where this exists
• Maintain an acceptable level of quality and response rate
• Participate in training, product information exchange with appropriate data sources as required
• Accept other assignments (responsibility for items of equipment, literature, customer data systems, analysis, investigation, ISO9000 etc.) as determined by the MSX Team Leader / Project Management
• Attend service clinics and other brand events with travel as required
• Liaise with Team Leaders Project Management on Vehicle Case Histories, trends, and analysis to support design, development, and manufacturing processes
• Participate in " hands on " technical vehicle evaluation in plant
• Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, and Timesheets etc.)

About you

This is an excellent opportunity for an individual with outstanding diagnostics skills. Our ideal Technical Helpdesk Engineer will have expert level knowledge of all aspects of modern vehicle systems and repair processes, particularly up-to-date electronics. As well as:

• Minimum 5 years Technical experience to Senior / Master Technician level or equivalent within a franchised dealership
• An ability to describe and understand complex technical issues clearly
• Excellent problem-solving skills and a logical thinker
• Confident in technical concern resolution
• Creation and updating of TSARA cases
• PC literacy: will be able to operate a PC for information and data recording, retrieval and electronic mail as well as having an expert working knowledge of Windows, Word, Excel, PowerPoint, and the Internet
• Must be prepared to travel if required for up to one week at a time as requested by Project Management, as well as relocating to Dubai for the role.
• Fluent English speaker and hold a EU Passport

What's in it for you?

In joining MSX, you can enjoy:

• Other company benefits include end of service benefits as per local regulations, residence visa
• Potential to progress within the company, with global opportunities updated regularly

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

For further information on this role please contact Roberta Soldati on . Please be advised that application sent via email will not be accepted. To ensure that our team will review your application, please click the button 'Apply'.