Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role: To ensure that all Managed Transportation Services, Chauffeur and Events within Abu Dhabi, Dubai and the Western / Northern Emirates are running accordingly to set schedules, budget targets and Contract Requirements. Further to this will manage the monthly project reports regarding, but not limited to, Time Management /Overtime, scheduling of drivers, proper resources allocation, Annual Leave, Fuel expenses. This must be achieved in the most cost effective and efficient way as continuous improvement is the paramount in achieving the financial and operational targets.
What you will do:

• Operations (Supervision of driver pool and support all MTS Bussing & Chauffeur requirements)

1. To be the first escalation point when Customer requires assistance.
2. Ensure the schedules are effectively communicated to the client / Drivers and identify the variations, planned vs actual.
3. Quick response on business requirements, emails & phone calls
4. Ensure sufficient resources reserved for the project \xe2\x80\x93 drivers, prepared vehicles, backup resources and support services available for each shift.
5. Ensure the Manager is aware of any challenges with vehiclestaffing or routes requirements.
6. Regular meetings with drivers and cascade the company / department strategy and objectives.
7. Drivers Management/ location rotations and other ad-hoc requirements,
8. Provide Drivers tool box talk to the drivers. Ensure the grooming standards are maintained all the time .
9. Follow drivers induction activities before deployment .
10. Support management for route planning, Trip scheduling , drivers roasters etc .
11. Follow Vehicle checks & Drivers check as per the business requirements
12. Basic technical assessment prior to allocate Vehicle for maintenance jobs and coordinate with technical team during R & M process.
\xe2\x80\xa2 Reporting
1. Monthly Fleet Reports, Driver behaviour, following monthly individual reviews with all Team Leaders and Drivers.
2. Incident investigation, preparing CAPA reports etc
3. Contract performance data supply.
4. Coordinate Special Passes management for Vehicles and drivers \xe2\x80\x93JAFZA, Sharjah, CNIA, Oman transfers etc.
5. Unknown Damage & HSE \xe2\x80\x93 Documented Communication with Hertz Support Services
6. Document and keep record of Traffic Fines violations by the team and organize coaching session to prevent future reoccurrences.
7. Traffic fine claims coordination with drivers and management.
\xe2\x80\xa2 Contract Cost Control and Efficiency
1. Implement cost control actions advised by the management and provide progress updates time to time .
2. Provide regular updates to the Manager and Senior Management Team, regarding potential cost saving or efficiency improvements with direct impact in Contract profitability
3. Cost efficient utilization of resources (Driver & Vehicle )
\xe2\x80\xa2 Customer complaints and resolution
1. Ensure all operational and HSE policies and procedures are strictly adhered by entire assigned team to ensure Customer satisfaction.
2. Ensure al direct reports are complying with company code of conduct / dress code.
3. Handling queries and complaints from the clients , coordinate and ensure necessary supports in time .
4. Quick response on business requirements, emails & phone calls
5. Ensure vehicle & Drivers deployed in the projects are in good condition .
\xe2\x80\xa2 Management
1. Attend regular operational and team meetings.
2. Present weekly /Monthly progress
3. Efficiently Implement project improvement plan at project advised by the management