Responsible for Implementation of Health Information Exchange (HIE) program as well as abetting the business-critical service to ensure that customers\xe2\x80\x99 expectations are met.
Key Responsibilities:
- Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation, configuration, integration of software systems, Lead the project from all its aspects
- Communicate target dates and to follow up deadlines to ensure timely provision of requested actions and information
- Monitoring and communicating with clients throughout the software customization and integration process in turn to meet the HIE requirements
- Ensuring that the project team is aware of key deliverables and project milestones
- Supervise the project progress and ensure meeting the deadlines
- Manage the project team and provide the needed guidance and monitoring
- Educating/ provide training to clients on how to use HIE systems and customized system features
- Deliver the needed trainings for the Client team on the HIE software
- Handle the coordination and communication with all involved stakeholders
- Be proactive and provide solutions to any arising obstacles.
- Take ownership and manage customers\xe2\x80\x99 expectations
- Ensure that customers are kept fully informed of developments/progress relating to their issue to prevent further queries
- Ensure own compliance with quality procedures
- Make suggestions for improvements to enhance the customer\xe2\x80\x99s experience.
Bayt
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