Implementation Consultant

Objective:

Responsible for Implementation of Health Information Exchange (HIE) program as well as abetting the business-critical service to ensure that customers\xe2\x80\x99 expectations are met.

Key Responsibilities:

- Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation, configuration, integration of software systems, Lead the project from all its aspects

- Communicate target dates and to follow up deadlines to ensure timely provision of requested actions and information

- Monitoring and communicating with clients throughout the software customization and integration process in turn to meet the HIE requirements

- Ensuring that the project team is aware of key deliverables and project milestones

- Supervise the project progress and ensure meeting the deadlines

- Manage the project team and provide the needed guidance and monitoring

- Educating/ provide training to clients on how to use HIE systems and customized system features

- Deliver the needed trainings for the Client team on the HIE software

- Handle the coordination and communication with all involved stakeholders

- Be proactive and provide solutions to any arising obstacles.

- Take ownership and manage customers\xe2\x80\x99 expectations

- Ensure that customers are kept fully informed of developments/progress relating to their issue to prevent further queries

- Ensure own compliance with quality procedures

- Make suggestions for improvements to enhance the customer\xe2\x80\x99s experience.

Bayt