Job Description

Description

We are looking for a Head Waitress to manage the food and beverage service in our restaurant. The job holder will be responsible for the customer's experience. The Head Waitress will coordinate all actions involving customers, such as welcoming guests, ordering, delivering food and beverages, and supervising financial transactions.

Duties:

You will typically do the following:

Train and supervise waiters and waitresses to give high standards of service in terms of time, quality, and personalization. Supervise the mise-en-place of the assigned station to ensure smooth service during operation. Inspect table layouts in the station to ensure that they meet the standards set. Check and ensure the serviceability of equipment and furniture. Take food and beverage orders correctly. Give wine service according to international practices. Control the inventory of cutlery and service equipment allotted to the station. Assign duties ensuring equity of work. Ensure that staff meets hygiene and discipline standards.

Essential skills and competencies

Inspect table settings: Control table settings in order to ensure a correct table setup, including cutlery and glassware. Coach employees: Maintain and improve employees' performance by coaching individuals or groups how to optimize specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems. Ensure tableware is ready for use: Guarantee that plates, cutlery and glassware are clean, polished and in good condition. Monitor billing procedures: Oversee that the billing procedure after a service is handled correctly. Maintain relationship with customers: Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service. Greet guests: Welcome guests in a friendly manner in a certain place. Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Job Type: Full-time

Pay: AED4,500.00 - AED6,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Have you worked in a supervisory or head waitress position before?
Experience:

training waiters and waitresses: 2 years (Preferred) fine dining restaurant: 3 years (Required) hospitality: 5 years (Required)
Language:

* Spanish (Preferred)