The Head of Travel and Tourism is responsible for the strategic leadership and management of all travel and tourism-related activities within the organization. This role involves developing and executing strategies to enhance the travel and tourism business, managing a team, and ensuring a high level of customer satisfaction. Key Responsibilities: Strategic Planning: Develop and implement a comprehensive strategy to drive the growth and profitability of the travel and tourism department in alignment with the organization\'s goals and objectives. Team Leadership: Lead and manage a team of travel professionals, including travel agents, tour guides, and support staff. Provide coaching, guidance, and support to ensure team members excel in their roles. Product Development: Continuously evaluate and enhance travel packages, tours, and services to meet changing customer preferences and market trends. Supplier Relationships: Build and maintain strong relationships with travel suppliers, including airlines, hotels, transportation providers, and tour operators. Negotiate contracts and pricing agreements to ensure competitive offerings. Customer Experience: Ensure exceptional customer service by setting and maintaining high service standards. Address customer inquiries, complaints, and issues promptly and effectively. Financial Management: Develop and manage budgets, monitor expenses, and implement cost-effective measures to maximize profitability. Analyze financial data and provide regular reports to senior management. Compliance: Stay up-to-date with industry regulations and standards related to travel and tourism. Ensure the organization complies with all relevant laws and regulations. Marketing and Promotion: Collaborate with the marketing department to create and execute marketing campaigns, advertising strategies, and promotions to attract and retain customers. Risk Management: Identify and mitigate potential risks associated with travel operations, including safety and security concerns. Implement crisis management plans and procedures. Market Research: Conduct market research to identify emerging trends, customer preferences, and competitive offerings. Use data to make informed decisions and adapt strategies accordingly. Qualifications:

• Bachelor\'s degree in Business, Hospitality Management, or a related field. Master\'s degree is a plus.
• Proven experience in travel and tourism management, with a minimum of 10 years in a leadership role.
• Strong knowledge of the travel industry, including market trends and competition.
• Excellent leadership and team management skills.
• Exceptional communication, negotiation, and interpersonal abilities.
• Financial acumen and budget management experience.
• Proficiency in travel booking systems and relevant software.
• Strong problem-solving and decision-making skills.
• Attention to detail and the ability to handle multiple tasks simultaneously.
• A passion for travel and a commitment to delivering outstanding customer experiences.

Job Type: Full-time