Job Description

Job Title: Head of Sales - Merchant Acquiring (UAE)

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We are seeking a high-performing, target-driven Head of Sales to lead our Merchant Acquiring business across the UAE. This role demands an aggressive growth mindset, a proven ability to lead sales teams to exceed acquisition targets, and strong portfolio management skills to drive transaction volumes and merchant retention. You will be responsible for end-to-end performance -- from acquisition to activation to revenue maximization.

Key Responsibilities:

1. Revenue Growth & Sales Target Ownership

Take full ownership of monthly, quarterly, and annual sales targets across POS, QR, SoftPOS, and Payment Gateway solutions.

Deliver high-volume merchant acquisition, activation, and retention KPIs across SME and mid-market segments.

Consistently achieve double-digit growth in TPV (Total Payment Volume) and net active merchant base.

2. Sales Team Leadership

Hire, train, and manage a high-performing team of field sales executives, telesales reps, and team leaders.

Run a tight performance management structure with daily check-ins, funnel reviews, and field productivity metrics.

Instill a results-first sales culture with a focus on speed, numbers, and accountability.

3. Portfolio Management & Merchant Lifecycle Optimization

Define and execute strategies for merchant activation, engagement, upselling, and portfolio health improvement.

Track and improve metrics like activation rate, dormancy rate, average transaction size, and attrition.

Build merchant segmentation and targeted campaigns for increasing usage and cross-sell opportunities.

4. Market Development & Strategic Business Building

Personally lead acquisition of large or strategic merchants across sectors like retail, F&B, healthcare, and logistics.

5. Operational & Cross-Functional Alignment

Work closely with other departments to ensure swift onboarding, pricing control, and issue resolution.

Collaborate with Marketing for lead generation, merchant education, and offer-led engagement campaigns.

Requirements:

Bachelor's degree in Business, Sales, or related field (MBA preferred).

7-10 years of UAE experience in merchant acquiring (POS/QR/PG).

Proven track record of beating aggressive acquisition and volume targets.

Deep knowledge of UAE's acquiring ecosystem, regulations, and merchant behavior.

Strong ability to analyze portfolio metrics, identify drop-offs, and build merchant value strategies.

Excellent leadership, negotiation, and decision-making skills.

Fluent in English (Arabic and Malayalam is a plus).

If you're a relentless sales leader who thrives on numbers, scale, and merchant success -- this role is built for you.

Job Type: Full-time

Pay: AED7,000.00 - AED12,000.00 per month

Experience:

Relevant UAE : 3 years (Required)
Location:

* Dubai (Required)