Job Description

Role Summary

The Head of Property Management will oversee all aspects of the company's property portfolio, ensuring properties are efficiently leased, well-maintained, profitable, and delivering exceptional experiences to tenants and residents. This role requires strong leadership, commercial acumen, and client relationship management to maximize occupancy, enhance property value, and uphold service quality standards.

Key Responsibilities

Property Leasing & Sales

Develop and implement leasing and sales strategies to maximize occupancy and revenue. Negotiate lease terms, renewals, and sales agreements in line with company objectives. Ensure all marketing and promotional activities support property leasing and sales targets.

Tenant & Client Relationship Management

Serve as the main point of contact for tenants, residents, and corporate clients. Resolve tenant concerns and disputes promptly and professionally. Build long-term relationships to improve retention and client satisfaction.

Resident Experience & Engagement

Plan and coordinate community activities/events to enhance resident satisfaction. Oversee the delivery of value-added services (e.g., concierge, maintenance assistance, lifestyle programs). Regularly gather resident feedback and implement improvements.

Property Operations & Quality Assurance

Monitor the condition of properties to ensure safety, functionality, and compliance with standards. Conduct periodic inspections and coordinate maintenance, repairs, and upgrades. Establish and enforce quality assurance benchmarks for all properties.

Contracts & Documentation

Prepare, review, and manage property-related contracts, lease agreements, and legal forms. Ensure compliance with legal, regulatory, and company requirements. Maintain accurate records and documentation of all transactions.

Financial & Budget Management

Prepare annual budgets for the property management function. Monitor income and expenditure, ensuring properties meet financial performance targets. Provide management with reports on property performance, occupancy, and revenue.

Leadership & Team Development

Lead and supervise the property management team, including coordinators, and support staff. Set performance objectives and provide training, mentoring, and evaluations. Foster a culture of customer service, accountability, and continuous improvement.

Compliance & Risk Management

Ensure properties comply with safety, environmental, and regulatory standards. Identify potential risks and implement mitigation strategies. Stay updated on property laws, tenancy regulations, and market trends.

Qualifications & Skills

Bachelor's degree in real estate, Business Administration, Facilities Management, or related field (master's preferred). Minimum 8-10 years of progressive experience in property management, with at least 3 years in a leadership role. Strong knowledge of real estate leasing, tenant relations, and facilities operations. Excellent negotiation, communication, and conflict resolution skills. Proven ability to lead teams and manage multiple properties/projects simultaneously. Financial acumen with experience in budgeting and revenue optimization. Customer-centric mindset with a focus on delivering high-quality services. Proficiency in Arabic and English (written & spoken).
Valid Qatar Driving License

Job Type: Full-time