Job Description

The Head of Digital & Process Transformation - Health Operations, will lead a diverse team across digital, process management, and transformation initiatives to enable the growth of Allianz Partners Health. This is a senior operational role focused on execution, ensuring that digital and AI-enabled solutions are successfully implemented and embedded across Health Operations globally.
The role requires strong delivery leadership, operations problem-solving, and the ability to mobilise cross-functional teams to achieve measurable business outcomes. Working in a highly international environment, the role will partner closely with Regional Heads of Operations, functional leaders, and senior stakeholders to deliver on digital transformation priorities. The incumbent will report to the AP Health, Head of Operations Transformation & Support.
What you will do:

• Lead the delivery and execution of digital and automation programs, ensuring projects are delivered on time, within budget and to agree business outcomes.
• Translate transformation priorities into action, aligning with strategic direction set by the Health Ops Leadership Team.
• Ensure alignment to Allianz Partners strategic direction regarding target ecosystem and deployment of platforms such as Telephony, Conversational AI etc.
• Drive implementation of automation and AI solutions, from opportunity identification to rollout and adoption, ensuring measurable improvements in efficiency and customer experience
• Lead the development and redesign of the Health rules engine framework, incorporating AI to application of decisions for our platform teams.
• Lead Elevate journey redesign and deployment, ensuring clear oversight and signoffs with the Leadership team.
• Ensure clear oversight of all IT delivery into Health Operations, including small change demand and strategic delivery across all Health entities.
• Manage performance tracking and reporting, providing senior management with clear insights and recommendations based on data-driven dashboards.
• Support claims transformation, delivering automation and process improvements across pre-approval, adjudication and claims handling
• Ensure robust governance and compliance, embedding agreed project delivery methodologies and IT/business alignment.
• Work cross-functionally with regional and global stakeholders to embed customer experience considerations into digital delivery.
• Lead and develop a high-performing team, fostering accountability, innovation and continuous improvement

What you will bring:

• 8+ years of relevant experience, with a strong background in digital transformation, or process excellence, ideally in a multi-national environment
• Proven track record of delivering large-scale automation/digital programs with tangible outcomes.
• Strong project and program management skills, including cost-benefit analysis, business case development and performance monitoring.
• Solid understanding of process improvement and delivery methodologies (Lead, Six Sigma, Agile).
• Strong analytical skills, comfortable working with complex data to drive insights.
• Knowledge of automation tools and reporting dashboards an advantage

What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
81922 | Operations | Professional | Allianz Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Skills Required