Our client, one of the fastest growing banks in the UAE is currently looking for a hands-on and experienced Head of Operations & Information Technology to join their dynamic team in Abu Dhabi.
The role
Provide leadership to the Operations & Admin team, ensuring optimization/continuous improvement of delivery platforms and processes in order to deliver customer-focused support to the bank
Service Orientation and Customer Relationship Management in being responsive to customer needs
Accountable for productivity, turnaround time, accuracy level, cost management & customer satisfaction
Identify & manage Operational risk, in particular through the effective implementation of the following toolkits/ measures
Ensure that operations & Admin staff are fully aware of all the policies and procedures issued in relation to money laundering prevention
Client requirements
Minimum 12-15 years' experience from a similar background
Arabic speaking / UAE national is preferred
Advanced knowledge in bank financing and Islamic modes of financing
Knowledge in sharia' compliance regulations and Islamic banking standards
Advanced knowledge in IFRS standards
Effective team management skills
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