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Duties and Responsibilities:- * Technical Troubleshooting: Diagnosing and resolving technical issues related to hardware, software, networks, and other IT systems. This includes identifying the root cause of problems and implementing solutions efficiently.

• End-User Support: Providing support to end-users (employees or clients) who encounter IT problems. This may involve answering questions, resolving technical issues, and guiding users through problem-solving steps.
• Hardware Maintenance: Installing, configuring, and maintaining computer hardware, including desktops, laptops, printers, scanners, and other peripherals. This includes ensuring that all hardware is in working order and performing necessary repairs or upgrades when required.
• Software Support: Installing, configuring, and troubleshooting software applications, operating systems, and utilities. This includes addressing issues related to compatibility, updates, and licensing.
• Network Support: Assisting with network setup and maintenance, including troubleshooting network connectivity issues, setting up and configuring routers and switches, and ensuring network security.
• Security: Implementing and enforcing security measures to protect data, systems, and networks from cyber threats. This involves monitoring for security breaches, installing antivirus software, and educating users about security best practices.
• Data Backup and Recovery: Performing regular data backups and developing strategies for data recovery in case of hardware failure or data loss incidents.
• Documentation: Maintaining accurate records of IT assets, configurations, and support requests. This documentation helps in tracking issues and ensuring efficient IT management.
• User Training: Providing training and guidance to end-users on how to use IT resources effectively and securely. This may include conducting workshops or creating user manuals.
• Remote Support: Offering remote assistance to users and troubleshooting issues without being physically present, often using remote desktop tools or phone support.
• Hardware and Software Procurement: Assisting in the procurement process by recommending hardware and software purchases based on organizational needs, budget constraints, and compatibility considerations.
• Vendor Coordination: Liaising with third-party vendors and service providers for support and warranty issues related to IT equipment and services.
• Monitoring and Maintenance: Regularly monitoring system performance and taking proactive steps to ensure systems are up to date, secure, and operating efficiently.
• Emergency Response: Being available for on-call support and responding to critical IT issues, even outside regular working hours, to minimize downtime.
• Compliance and Policy Adherence: Ensuring that IT operations comply with organizational policies, industry regulations, and legal requirements, such as data privacy and security standards.
• Problem Solving and Research: Staying up-to-date with the latest IT trends, troubleshooting techniques, and emerging technologies to better address complex issues and improve overall IT infrastructure.

Qualifications:- * Education: bachelor\'s degree in computer science, information technology, electronics and communications engineering, or a related discipline. Equivalent work experience will also be considered.

• Technical Knowledge: Proficiency in computer hardware and software troubleshooting. Knowledge on Windows and macOS operating systems and their configurations. Familiarity with Microsoft Office and other productivity software. Basic understanding of networking concepts and protocols including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.
• Certifications: Microsoft Certified Desktop Support Technician (MCDST), ITIL will be an advantage.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently. Critical thinking skills to troubleshoot complex problems.
• Customer Service Skills: Excellent interpersonal and communication skills to provide effective support to end-users. Patience and empathy when dealing with users who may have limited technical knowledge.
• Time Management: Ability to manage multiple tasks and prioritize support requests to meet deadlines and minimize downtime.
• Adaptability: The IT field is constantly evolving, so a willingness and ability to learn new technologies and adapt to changes are important.
• Teamwork: Collaboration skills to work effectively with other IT team members, departments, and external vendors.
• Attention to Detail: Thoroughness in documenting issues and solutions, as well as in following standard procedures.
• Ethical Conduct: Understanding and adherence to ethical and security guidelines, especially when dealing with sensitive data and information.
• Experience: At least two (2) years prior experience in a similar IT support role can be a significant advantage.

Apparel Group