Job Description

Job Summary:
The Gym Receptionist is the first point of contact for members and visitors, providing excellent customer service while managing front desk operations. Responsibilities include greeting members, handling inquiries, processing memberships, and ensuring a smooth check-in experience. The ideal candidate is friendly, organized, and passionate about fitness.
Key Responsibilities: * Front Desk Operations:

• Welcome members and guests in a professional and friendly manner.
• Check members in using the gym's software/system.
• Answer phone calls, respond to emails, and manage inquiries.
• Handle cash, card transactions, and membership payments.
• Customer Service:

• Assist members with questions about gym facilities, classes, and services.
• Resolve member concerns or escalate issues to management when necessary.
• Promote gym amenities, personal training, and membership upgrades.
• Administrative Duties:

• Maintain cleanliness and organization at the front desk area.
• Schedule appointments for trainers, classes, or tours.
• Update member records and ensure data accuracy.
• Sales Support:

• Assist with membership sign-ups, renewals, and cancellations.
• Conduct gym tours for potential new members.
• Safety & Compliance:

• Ensure gym policies (e.g., dress code, guest passes) are followed.
• Monitor facility access and report safety concerns.

• High school diploma or equivalent (preferred).
• Prior experience in customer service, reception, or fitness industry (a plus).
• Strong communication and interpersonal skills.
• Basic computer proficiency (POS systems, Microsoft Office, gym management software).
• Ability to multitask in a fast-paced environment.
• Friendly, approachable, and enthusiastic about health/fitness.

• Flexible hours, including mornings, evenings, weekends, and holidays as needed.

• Ability to stand for extended periods.
• Light lifting (e.g., restocking supplies).