Job Description

Guest Support Specialist is an effective replacement for the host, at scale. They are responsible for securing valuable bookings from respectful guests, preparing guests for theirstay and solving in-stay issues. The focus of the Guest Experience team is to secure and protect host income. You will bespeaking with people from all four corners of the world helping them to have a great stay in their home away from home. What will you be doing ? 1/ Working in a fast paced environment, providing great customer service to our guests 2/ Liaising with guests upon and after arrival (check in process, answer guest queries aEUR) 3/ Resolving any in stay issues. whilst protecting the revenue 4/ Input on improving operational processes. Find ways to improve & control cleaning quality across a distributed network of locations 5/ Develop a coherent strategy for home maintenance so that we can reduce in-stay issue resolution time - driving host satisfaction and reducing operational friction 6/ Able to multitask and prioritise in a fast paced environment 7/ Focussed on excellent attention to detail So what is your background like ? 1/ Customer focused 2/ Experience in fast-paced environments, physical or other 3/ Ability to prioritise tasks and make quick decisions based on available context is a vital success factor 4/ Confident phone manner 5/ Fluent in French and English is a must Type d'emploi : Temps plein SalaireA: 7A000,00DH par mois Question(s) de preselection:

• Connaissez vous Airbnb, booking.com / avez-vous deja utilise ces plateformes ?
• Avez-vous deja travaille en Remote ?

• hospitality: 2Aans (Exige)

• Francais (Exige)
• Anglais (Exige)