About us Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest\xe2\x80\x99s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\xe2\x80\x99ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we\xe2\x80\x99d love to give you a warm welcome to the Holiday Inn\xc2\xae family. Holiday Inn & Suites Dubai Science Park, a preopening hotel, is looking for a service oriented Guest Relations Agent/Officer (UAE National only) to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world\xe2\x80\x99s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The newly opened Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities. Your day to day

• Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and exceeded.
• Responsible for all activities relevant to the Front Office department such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction to current and future VIPs.
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services|
• Present in the lobby, ensures each and every guest is greeted with a smile.
• Welcome and hospitality to all guests passing through the lobby
• Escorts guests to the rooms respecting hotel policy and procedures
• Ensure that all customers\xe2\x80\x99 queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.
• Review arrival lists for all arrivals and VIP\xe2\x80\x99s to gain knowledge of guest\xe2\x80\x99s profile and history

What we need from you

• Ideally, you have 1-2 years of similar or relative experience in a customer service (hotels preferred)
• Excellent English communication skills and well-versed in hotel systems.
• Amenable for working rotating shifts.

What we offer We\xe2\x80\x99ll reward all your hard work with competitive salary and benefits. Join us and you\xe2\x80\x99ll become part of the global IHG family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.