Guest Services & Retail Associate Job in Farah Experiences

Guest Services & Retail Associate

AE, United Arab Emirates

https://www.mncjobsgulf.com/company/farah-experiences

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Job Description

The position welcomes guests to the facility and ensures that they are informed about the range of products available, including merchandise, F&B outlets, & enhancing the guest experience. Being the first point of physical contact at facility, this team will need to show outstanding customer service.

The job scope includes:

Ensure all departmental checklists, opening and closing procedures are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately Book in and Check in customers to their relevant experience Serve customers by helping them select products. Help answer customers questions and queries Directs customers to the experience they have chosen. Provides outstanding customer service. Manages financial transactions. Assists with inventory, including receiving and stocking merchandise. Deal with any internal or external customer requests Handle minor complaints of the guests Greet and direct customers Provide accurate information (e.g., products, pricing, merchandise etc.) Ensure merchandise areas are fully stocked

To be considered for the role, you will need to have:

1 year as a front-line colleague in the entertainment / leisure industry, specifically Operations. Has handled money transactions and worked with customers on a face-to-face basis.