Job Description

JD Code: JPC 5680
Job Title: Guest Services Operatives
Job Location: Abu Dhabi
Job Purpose
To receive and assist guests by providing high-quality customer service within the venue. The role is responsible for managing day-to-day counter operations while ensuring an enjoyable, safe, and efficient guest experience.
Key Responsibilities
Day-to-Day Operations

• Welcome and greet customers in a professional and friendly manner
• Attend to all guest requirements and inquiries promptly
• Manage reception desk and front counter operations
• Provide accurate information regarding services and facilities available
• Rent out equipment and assign facilities to customers
• Collect payments for tickets and services
• Verify customer tickets and service entitlements when required
• Provide safety instructions and assist guests with facility systems
• Report equipment or facility faults to maintenance staff
• Answer and make phone calls professionally
• Take reservations and organize bookings
• Deliver full receptionist services to ensure a positive guest experience
• Maintain and manage customer data with accurate record-keeping
• Record, track, and follow up on customer complaints and feedback
• Report customer issues and service concerns to management
• Share ideas and suggestions to improve service quality

Job-Specific Accountabilities

• Full responsibility for customer service counter operations, including cash handling
• Maintain thorough knowledge of venue facilities and services
• Assist and support other team members as required

Policies, Processes & Procedures

• Support continuous improvement initiatives
• Adhere to Health, Safety, Security, and Environmental (HSSE) policies
• Ensure compliance with all safety, security, and environmental procedures to maintain a safe and responsible workplace

Related Assignments

• Perform additional duties or assignments as directed by management

Minimum Experience

• Minimum of 2 years' experience in a similar sports or recreational environment

Skills Required