Description

United Arab Emirates

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JOB DESCRIPTION

About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we\'ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah \'Your Place to Shine\'.

Jumeirah Creekside Hotel is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai. Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region\'s vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai\'s largest art collections - a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.

About the Job:

Must possess extensive knowledge of respective domain (Spa, Health Club, Front Office Operations & Experience Team) answer all queries associated with facilities, products, and services to all members/guests. Guide, promote and upsell product and services associated with respective domain (Spa, Health Club, Front Office Operations & Experience Team) where applicable thus contributing to increase sales and repeat business. Answer phones and use applications as per respective domain to handle bookings, scheduling and billing.

Your main duties will include:

• Assist guests with Towels, bathrobes, sandals, and amenities across the spa.
• Maintain knowledge of use of equipment and their upkeep and maintenance. Use equipment only as intended.
• Anticipate guests/member\'s needs, respond promptly, and acknowledge them,
• Assist guests in the following areas as required based on operating and safety guidelines:
• Locker room
• Salon
• Health Club
• Assist in the preparation of reports including and not limited to the below:
• Monthly reports
• OTB
• Email database and VIP guest attendance record
• Supports and participates in all initiatives that help achieve results in revenue and quality of the spa and fitness.

About you:

Qualifications

EXPERIENCE

Essential

• Minimum two years\' experience in hospitality or guest service-related work.
• Minimum of two years of experience in retail/cash handling

Desirable

• Experience in a spa environment preferred (For role associated with Spa).
• Experience working with B4T, and Opera preferred but not required.
• Retail, customer service, and POS system experience.

Qualifications

Essential

• Highschool diploma or general education in Business Administration preferred.

Desirable

• Bachelor\'s degree in any related field.

Competencies

Technical Competencies

• Microsoft Office (Desired)
• Book 4 Time, Opera, Hot SOS

Language Competencies

• Proficient in English (Read/Write/ Speak - Essential)
• Proficient in additional language (Preferred: Read/Write/Speak - Russian, German, French or Arabic)

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, health insurance, up to 50% discount off Jumeirah F&B Outlets.

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