Guest Services Assistant Sports And Leisure Jumeirah Messilah

Kuwait City, Kuwait, Kuwait

Job Description

About Jumeirah and The Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children's play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the Job:

An exciting opportunity to ensure all guests are served and cared for through efficient operation of the Sports & Leisure reception desk, and to ensure they are fully informed of all services and facilities available at Talise Fitness.

Main duties include:

Welcome guests, greet guests and members, explain and up sell the facilities and services available.

Ensure guests are directed to desired locations and connected with the appropriate service.

Schedule reservations of Personal Trainers for guests and coordinate staff schedule to ensure prompt service.

Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.

To report all problems and or complaints related to the S&L. Communicate via logbook & staff meetings, depending upon urgency.

To liaise with all related departments, confirm reservations, process engineering requests and maintain cleanliness.

To understand all current activities & promotions within S&L and Hotel.

Maintain daily operations, including opening, operating and closing procedures.

Participate in any scheduled training programs and attend the internal S&L meetings.

Record in appropriate logbook any guest requests, complaints or engineering requests. About You:

As the successful Guest Services Assistant, you will ideally have previous sports & leisure/reception experience within a high quality leisure or hotel operation and a passion for providing exceptional customer service.

You will possess good computer skills and be efficient and effective in your daily administration tasks. You will possess excellent interpersonal skills and will be fluent in reading, writing and speaking the English language and ideally other languages also. You will demonstrate a positive, confident and enthusiastic manner and immaculate presentation.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.

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Job Detail

  • Job Id
    JD1501072
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuwait City, Kuwait, Kuwait
  • Education
    Not mentioned