Job Description

Guest Services Executive - Dubai, United Arab Emirates
Position Overview
Jumeirah Group is seeking a Guest Services Executive to join the Guest Relations team at Jumeirah Mina Al Salam, part of Madinat Jumeirah Resort in Dubai, UAE. This role is focused on providing personalized service to VIP guests, delivering cultural insights, and ensuring a seamless guest journey from arrival through departure in line with Jumeirah's luxury hospitality standards.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Welcome and escort VIP guests to their rooms, ensuring luggage and check-in are handled efficiently
• Share detailed knowledge of hotel amenities, outlets, and services while upselling and making reservations as required
• Provide cultural and historical insights to enhance guest experiences and act as a brand storyteller for Jumeirah
• Handle administrative tasks for guest relations, ensuring effective communication across departments
• Respond to guest requests such as transportation, dining, laundry, or special celebrations, coordinating with relevant teams and following up for satisfaction
• Support guest relations operations by ensuring service excellence and quick resolution of guest needs

Ideal Profile

• Minimum 1 year of luxury hospitality experience in a guest-facing role
• Strong communication and interpersonal skills with fluency in English; additional languages are an advantage
• Ability to multitask, remain calm, and deliver high-quality service under pressure
• Flexibility to work evenings, weekends, and holidays as needed
• Professional appearance and guest-focused attitude

Why Join Us
Jumeirah offers a competitive tax-free salary, accommodation, paid annual leave, and comprehensive healthcare including life insurance. Employees also enjoy F and B discounts, global mobility within Jumeirah properties, structured training programmes, and career development opportunities, making it an ideal environment for hospitality professionals seeking growth in Dubai.
About the Company
Jumeirah Group, part of Dubai Holding, is a global leader in luxury hospitality with 31 properties across 13 countries. Madinat Jumeirah, one of Dubai's premier resorts, combines four world-class hotels, over 50 dining outlets, a private beach, leisure facilities, and a traditional souk. Jumeirah Mina Al Salam, known for its intimate charm and waterfront setting, continues to attract guests seeking authentic Arabian luxury experiences while offering rewarding career opportunities for hospitality professionals.
Job Title Guest Services Executive - Dubai, United Arab Emirates
Guest Services Executive - Dubai, United Arab Emirates
Position Overview
Jumeirah Group is seeking a Guest Services Executive to join the Guest Relations team at Jumeirah Mina Al Salam, part of Madinat Jumeirah Resort in Dubai, UAE. This role is focused on providing personalized service to VIP guests, delivering cultural insights, and ensuring a seamless guest journey from arrival through departure in line with Jumeirah's luxury hospitality standards.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Welcome and escort VIP guests to their rooms, ensuring luggage and check-in are handled efficiently
• Share detailed knowledge of hotel amenities, outlets, and services while upselling and making reservations as required
• Provide cultural and historical insights to enhance guest experiences and act as a brand storyteller for Jumeirah
• Handle administrative tasks for guest relations, ensuring effective communication across departments
• Respond to guest requests such as transportation, dining, laundry, or special celebrations, coordinating with relevant teams and following up for satisfaction
• Support guest relations operations by ensuring service excellence and quick resolution of guest needs

Ideal Profile

• Minimum 1 year of luxury hospitality experience in a guest-facing role
• Strong communication and interpersonal skills with fluency in English; additional languages are an advantage
• Ability to multitask, remain calm, and deliver high-quality service under pressure
• Flexibility to work evenings, weekends, and holidays as needed
• Professional appearance and guest-focused attitude

Why Join Us
Jumeirah offers a competitive tax-free salary, accommodation, paid annual leave, and comprehensive healthcare including life insurance. Employees also enjoy F and B discounts, global mobility within Jumeirah properties, structured training programmes, and career development opportunities, making it an ideal environment for hospitality professionals seeking growth in Dubai.
About the Company
Jumeirah Group, part of Dubai Holding, is a global leader in luxury hospitality with 31 properties across 13 countries. Madinat Jumeirah, one of Dubai's premier resorts, combines four world-class hotels, over 50 dining outlets, a private beach, leisure facilities, and a traditional souk. Jumeirah Mina Al Salam, known for its intimate charm and waterfront setting, continues to attract guests seeking authentic Arabian luxury experiences while offering rewarding career opportunities for hospitality professionals.
Post Details
Job Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location