Job Description

Guest Services Executive - Dubai, United Arab Emirates
Position Overview
Jumeirah Group is seeking a Guest Services Executive to join the Front Office team at the iconic Jumeirah Burj Al Arab in Dubai, UAE. This role focuses on delivering seamless check-in and check-out experiences, handling guest inquiries across multiple channels, and promoting Jumeirah's luxury services with professionalism and attention to detail.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Assist with check-in, check-out, pre-registration, and extended stay requests
• Manage group bookings and ensure smooth arrival and departure processes
• Handle incoming phone calls and guest email inquiries in a courteous, professional manner
• Provide accurate information on rates, facilities, spa, health club, experiences, and tours
• Apply upselling techniques to create value and enhance guest satisfaction
• Maintain detailed knowledge of hotel services, programs, and reservations
• Deliver warm, professional, and personalized guest service in line with Jumeirah standards
• Ensure service excellence while promoting engagement and loyalty among frequent travelers

Ideal Profile

• Minimum 2 years of experience in hospitality or guest services, with exposure to luxury environments preferred
• At least 2 years of experience in retail or cash handling
• Strong customer service orientation and commitment to personalized service
• Professional appearance aligned with Jumeirah grooming standards
• High emotional intelligence with ability to manage guest emotions and build loyalty
• Excellent communication skills and adaptability in multicultural settings

Why Join Us
Jumeirah offers a competitive tax-free salary, annual flights home, healthcare including dental coverage, and life insurance. Employees enjoy incentive programs, F and B discounts, global mobility within Jumeirah's properties, and career development opportunities through structured training and mentorship.
About the Company
Jumeirah Group, part of Dubai Holding, is a global leader in luxury hospitality with 31 properties across 13 countries. Burj Al Arab Jumeirah, the group's flagship hotel, is an internationally recognized icon of Arabian luxury. Renowned for its sail-shaped design and world-class dining, it represents the pinnacle of service and exclusivity, offering professionals the opportunity to grow their careers in one of the most prestigious hotels in the world.
Job Title Guest Services Executive - Dubai, United Arab Emirates
Guest Services Executive - Dubai, United Arab Emirates
Position Overview
Jumeirah Group is seeking a Guest Services Executive to join the Front Office team at the iconic Jumeirah Burj Al Arab in Dubai, UAE. This role focuses on delivering seamless check-in and check-out experiences, handling guest inquiries across multiple channels, and promoting Jumeirah's luxury services with professionalism and attention to detail.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Assist with check-in, check-out, pre-registration, and extended stay requests
• Manage group bookings and ensure smooth arrival and departure processes
• Handle incoming phone calls and guest email inquiries in a courteous, professional manner
• Provide accurate information on rates, facilities, spa, health club, experiences, and tours
• Apply upselling techniques to create value and enhance guest satisfaction
• Maintain detailed knowledge of hotel services, programs, and reservations
• Deliver warm, professional, and personalized guest service in line with Jumeirah standards
• Ensure service excellence while promoting engagement and loyalty among frequent travelers

Ideal Profile

• Minimum 2 years of experience in hospitality or guest services, with exposure to luxury environments preferred
• At least 2 years of experience in retail or cash handling
• Strong customer service orientation and commitment to personalized service
• Professional appearance aligned with Jumeirah grooming standards
• High emotional intelligence with ability to manage guest emotions and build loyalty
• Excellent communication skills and adaptability in multicultural settings

Why Join Us
Jumeirah offers a competitive tax-free salary, annual flights home, healthcare including dental coverage, and life insurance. Employees enjoy incentive programs, F and B discounts, global mobility within Jumeirah's properties, and career development opportunities through structured training and mentorship.
About the Company
Jumeirah Group, part of Dubai Holding, is a global leader in luxury hospitality with 31 properties across 13 countries. Burj Al Arab Jumeirah, the group's flagship hotel, is an internationally recognized icon of Arabian luxury. Renowned for its sail-shaped design and world-class dining, it represents the pinnacle of service and exclusivity, offering professionals the opportunity to grow their careers in one of the most prestigious hotels in the world.
Post Details
Job Start Date
Salary from 10000.00
Salary to 13000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location