Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah - The Arabian Resort of Dubai is a magnificent tribute to Dubai\'s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A\'Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there\'s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for a Guest Services Executive to join the Concierge team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:

• Engage in focused conversations with guests to discern their preferences and expectations, fostering a personalized and tailored experience.
• Proactively anticipate and address the comprehensive requirements of each guest, ensuring their unique stay is a resounding success through attentive and anticipatory service.
• Assist guests in the recommendation, booking, and organization of various activities, including sightseeing, shopping, arts, and cultural experiences, tailoring suggestions to individual preferences.
• Arrange limousine transportation requests with a strategic focus on maximizing revenue, ensuring a seamless and luxurious travel experience for guests.
• Respond promptly to all guest needs and requests, employing effective communication skills within available resources and coordinating with other departments when necessary.
• Maintain a detailed daily record of guest requests, reservations, and confirmations via the E-Concierge, ensuring a systematic and organized approach to guest services.
• Effectively communicate with both management and colleagues regarding internal and external events, available resources, and potential challenges to ensure a cohesive and informed team approach.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, Spanish, German, Arabic or French) would be an added advantage.
• At least 1 year of experience as a concierge agent in a luxury hotel.
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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