Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait\xe2\x80\x99s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, caf\xc3\xa9s and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children\xe2\x80\x99s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom. About the Job: An exciting opportunity has arisen for an experienced Guest Services Executive - Airport at Jumeirah Messilah Beach Hotel & Spa. The main purpose of this role is to provide airport Meet & Greet service for Jumeirah guests upon arrival and departure at Kuwait Airport, and assist Jumeirah guests with their airport and airline requirements. Your key responsibilities will include:

• Provide Meet & Greet service to Jumeirah guests at Kuwait Airport for seamless arrival and departure assistance
• Ensure that all hotel guests are met and assisted at the airport on arrival and departure to provide a personalized service.
• Ensure a paging board is displayed to identify the guests arriving at the airport.
• Facilitate guest arrival to their pre-assigned transportation.
• Liaise with Hotel transportation team for prompt guest airport pick up.
• Assist guests with airline requirement for speedy lost luggage follow up and collection.
• Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport.
• Facilitate Jumeirah guest requirements with baggage, airline check in and immigration for a hassle-free departure service.
• Sell and upsell hotel rooms and F&B outlets.
• Take note of the guest preferences and ensure it\xe2\x80\x99s fulfilled.
• Maintain balanced cash float and ensure accurate reimbursement; and inform Airport & Transportation Manager, Duty Managers and Team Leaders of any discrepancies.
• Handle accurate Meet & Assist and Lounge booking and maintain an up to date filling of all related documents.
• Handle accurate, effective and timely shift handover.
• Communicate and coordinate with Airport & Transportation Manager, Duty Managers and Team Leaders all related operational information and requirements.
• Maintain and ensure accurate update of department logbook with guest details and requirements.
• Maintain and ensure accurate update of departmental reports; and inform Airport & Transportation Manager, Duty Managers and Team Leaders of any discrepancies.
• Maintain an effective and professional communication and relationship with the whole team and any other supporting departments.
• Any other duties as may reasonably be requested by the management.