Job Description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children's play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the Job: An opportunity has arisen for a Guest Services Assistant to join Front Office department in Jumeirah Messilah Beach Hotel & Spa Kuwait.

Answer all calls in prompt and efficient manner as per hotel standards

Transfer calls to related parties or take and convey message when concerned party is not available

Must be knowledgeable of the products and services of the hotel

To be always be updated with promotions and happenings in the hotel

To be able to receive, handle and convey to Duty Manager and to concerned department any requests or complaints received from guests and customers

To keep internal and guest confidentiality at all times

To be fully aware and convey any DND request from guests

Check the wake up calls sheet and alarm clock, if it has been set according to wake up calls timing requests.

To be fully aware of the emergency procedures of the hotel

Regularly update hotel telephone directory list

To be able to prepare daily reports related to the telephones department operation ( i.e. international calls, fax, maintenance request etc.)

Reports to duty punctually in clean uniform with the name tag and shining shoes.

Read the log books and note down the relevant information to be implemented.

Check the duty roster to acknowledge that all staff has reported to duty on time, well dressed and groomed.

Check the departments and duty manager's roster.

Check the duty mobiles and verify their list plus charges.

Check the information notice boards if updated.

Check the arrival and departure lists for in-house guests

Check the telephone room if it is clean and tidy and all the systems are in good working condition.

Check the telephone and fax traffic sheets and verify if all calls have been recorded in proper manner.

Prepare the departmental monthly training plan and send it to the training department.

Follow up colleagues training nominations and coordinate with the training department.

Make telephone monthly report at the end of every month and forward it to accounts.

Perform any other duties that management may reasonably require. About You: In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five star hotel environment. You will have excellent written and spoken English. Your experience in handling guests requests, and exceeding their expectations would be regarded as essential. Your working knowledge of OPERA system, and multi lingual would be an advantage. About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.