Job Description

Guest Service Operator - The Ritz-Carlton - Marriott International - Dubai, UAE
Position Overview
The Ritz-Carlton Dubai is seeking a Guest Service Operator to handle all incoming calls, guest inquiries, and service requests with professionalism and efficiency. This role is essential in ensuring seamless communication across departments and delivering the brand's renowned luxury hospitality experience to every guest.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Operate the hotel's telephone switchboard, handling all incoming and outgoing calls efficiently.
• Record, log, and process guest requests, messages, and wake-up calls accurately.
• Manage guest service requests and coordinate with relevant departments for prompt resolution.
• Respond to guest inquiries, complaints, and service needs with professionalism.
• Relay messages and information to guests clearly and accurately.
• Monitor unanswered calls, follow up with callers, and ensure timely assistance.
• Maintain updated records of guest communications and call logs.
• Test and maintain communication systems, ensuring they function properly at all times.
• Adhere to brand communication standards and uphold The Ritz-Carlton service excellence philosophy.

Ideal Profile

• High school diploma or G.E.D. equivalent required.
• Previous experience in customer service or hospitality preferred.
• Strong communication, listening, and interpersonal skills.
• Professional phone etiquette and ability to multitask.
• Fluent in English; knowledge of additional languages is an advantage.
• Strong attention to detail and commitment to guest satisfaction.

Skills Set

• Guest Communication and Call Handling
• Problem Solving and Service Coordination
• Multitasking and Time Management
• Professional Telephone Etiquette
• Customer Service Excellence
• System Operation and Data Entry

Why Join Us

• Be part of The Ritz-Carlton's globally recognized luxury brand.
• Access world-class training, career growth, and development programs.
• Competitive compensation and comprehensive employee benefits.
• Work in a supportive, multicultural environment focused on excellence.
• Experience The Ritz-Carlton's "Gold Standards," where associates are empowered to create memorable guest experiences.

About the Company
Marriott International is the world's leading hospitality company with more than 8,000 hotels across 139 countries. The Ritz-Carlton brand is synonymous with luxury, elegance, and world-class service. At The Ritz-Carlton Dubai, associates embody the brand's Gold Standards - delivering exceptional service that creates lasting memories for guests while enjoying a rewarding, inclusive, and growth-oriented workplace.
Job Title Guest Service Operator - The Ritz-Carlton - Marriott International - Dubai, UAE
Guest Service Operator - The Ritz-Carlton - Marriott International - Dubai, UAE
Position Overview
The Ritz-Carlton Dubai is seeking a Guest Service Operator to handle all incoming calls, guest inquiries, and service requests with professionalism and efficiency. This role is essential in ensuring seamless communication across departments and delivering the brand's renowned luxury hospitality experience to every guest.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Operate the hotel's telephone switchboard, handling all incoming and outgoing calls efficiently.
• Record, log, and process guest requests, messages, and wake-up calls accurately.
• Manage guest service requests and coordinate with relevant departments for prompt resolution.
• Respond to guest inquiries, complaints, and service needs with professionalism.
• Relay messages and information to guests clearly and accurately.
• Monitor unanswered calls, follow up with callers, and ensure timely assistance.
• Maintain updated records of guest communications and call logs.
• Test and maintain communication systems, ensuring they function properly at all times.
• Adhere to brand communication standards and uphold The Ritz-Carlton service excellence philosophy.

Ideal Profile

• High school diploma or G.E.D. equivalent required.
• Previous experience in customer service or hospitality preferred.
• Strong communication, listening, and interpersonal skills.
• Professional phone etiquette and ability to multitask.
• Fluent in English; knowledge of additional languages is an advantage.
• Strong attention to detail and commitment to guest satisfaction.

Skills Set

• Guest Communication and Call Handling
• Problem Solving and Service Coordination
• Multitasking and Time Management
• Professional Telephone Etiquette
• Customer Service Excellence
• System Operation and Data Entry

Why Join Us

• Be part of The Ritz-Carlton's globally recognized luxury brand.
• Access world-class training, career growth, and development programs.
• Competitive compensation and comprehensive employee benefits.
• Work in a supportive, multicultural environment focused on excellence.
• Experience The Ritz-Carlton's "Gold Standards," where associates are empowered to create memorable guest experiences.

About the Company
Marriott International is the world's leading hospitality company with more than 8,000 hotels across 139 countries. The Ritz-Carlton brand is synonymous with luxury, elegance, and world-class service. At The Ritz-Carlton Dubai, associates embody the brand's Gold Standards - delivering exceptional service that creates lasting memories for guests while enjoying a rewarding, inclusive, and growth-oriented workplace.
Post Details
Job Start Date
Salary from 4000.00
Salary to 6000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required