Job Description

Greet guests and warmly welcome them upon arrival, ensuring a positive first impression. Assist guests with check-in and check-out procedures, including processing payments, issuing room keys, and providing necessary information about hotel amenities and policies. Answer phone calls and respond to guest inquiries and requests, providing accurate and helpful information. Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction. Book and confirm reservations for guests, ensuring accuracy and attention to detail. Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities. Maintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.
Qualifications:

High school diploma or equivalent. Prior experience as Guest Service Officer in the Hospitality industry . Always display a friendly and professional demeanor A good listener and driven by exceptional guest satisfaction. Ability to work in a fast-paced environment

Arabic or Chinese Speaking: A Valuable Plus Factor

Job Types: Full-time, Permanent

Pay: From AED1,700.00 per month