Guest Service Executive
Abu Dhabi, United Arab Emirates
Job Description
: Key Responsibilities: * Guest Interaction & Service:
- Greet guests warmly and assist with check-in/check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide accurate information about hotel services, facilities, and local attractions.
- Reservation & Booking Management:
- Process reservations, cancellations, and modifications efficiently.
- Coordinate with other departments to ensure seamless guest experiences.
- Problem Resolution:
- Address guest concerns with patience and efficiency, ensuring high satisfaction levels.
- Escalate issues to the supervisor when necessary.
- Administrative Tasks:
- Maintain guest records and update databases accurately.
- Handle billing and payment transactions securely.
- Team Collaboration:
- Work closely with housekeeping, front office, and food & beverage teams to ensure smooth operations.
- Assist in training new staff when required.
- Upselling & Promotions:
- Promote hotel services, packages, and loyalty programs to enhance guest experience and revenue.
- Strong verbal and written communication skills.
- Customer-focused with a friendly and professional demeanor.
- Ability to multitask and work under pressure.
- Proficiency in hotel management software (e.g., Opera, Fidelio) is a plus.
- Knowledge of multiple languages is an advantage.
- Shift-based role (including nights, weekends, and holidays).
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Job Detail
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Job IdJD1905690
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned