About Company

DO YOU HAVE WHAT IT TAKES TO BE PART OF THE MELIÁ DESERT PALM FAMILY?

Meliá Desert Palm Member of Meliá Collection, is part of the global Spanish hotel company,
Meliá hotels International. Located only 20km outside Dubai’s city centre, this Arabian
retreat is the ultimate escape to relax in sophisticated elegance. A combination of rooms,
suites and cosy private pool villas, chic spaces for culinary refinement and spa
indulgences surrounded by vast green landscape and endless sunshine

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• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Security of any reports of theft.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to Melia standards; anticipate and address guests' service needs; assist individuals with disabilities;
• thank guests with genuine appreciation.
• Speak using clear and professional language;
• answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals;
• listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Perform other job duties as requested by Supervisor/Manager

Skills Required