Job Description

TIME Grand Plaza Hotel is looking for a Guest Service Agent to join our team. The ideal candidate should have relevant experience preferably in the GCC and the ability to fulfill the following core responsibilities.

• Ensures incoming guests are given the highest possible personal service
• Maintains effective communication with all related departments to ensure smooth service delivery
• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure
• Greets guests on their arrival ensuring they feel expected and welcome
• Ensures the guest receives the accommodation he/she is expecting
• Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries
• Deals swiftly, efficiently and sensitively to guest complaints and follows through
• Maintains awareness of guest profile through the Opera guest history
• Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges
• Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times
• Accurately administers Front Desk Clerical systems and procedures
• Provides currency exchange services
• Balances accounts of day's business at end of shift
• Comply with all laid down systems and procedures
• Records all instances of refused business, with reasons of refusal
• Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy
• To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors
• Promotes the hotels outlets and special events at all times
• Maintains an awareness of competitor's rates and occupancy levels
• Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels

Knowledge

• Opera
• Customer and Personal Service
• English
• Clerical
• Computers

Job Types: Full-time, Permanent Salary: From AED1,600.00 per month