Job Description

We are seeking a friendly, professional, and energetic

Guest Service Ambassador

to join our team at one of Qatar's leading theme parks/hospitality destinations. As the first point of contact for guests, you will play a vital role in delivering an outstanding guest experience through warm welcomes, efficient service, and knowledgeable support.

Key Responsibilities:

Greet all guests warmly and professionally upon arrival Provide accurate information about park attractions, schedules, services, and amenities Assist guests with directions, ticketing, reservations, and general inquiries Manage guest complaints or concerns with empathy and efficiency Collaborate with other departments (security, operations, housekeeping, F&B) to ensure guest satisfaction Promote park events, special offers, and loyalty programs Support crowd control and queue management during peak hours Maintain a polished, professional appearance at all times Uphold health, safety, and cleanliness standards throughout guest areas Be a visible role model of IAAPA-level service excellence Conduct real-time experience audits to ensure safety & guest satisfaction Capture & share live guest insights to shape park strategy Convert service moments into premium sales (VIP tours, upgrades, dining plans, etc.

Qualifications & Skills:

Fluency in Arabic and English is mandatory

Minimum 2-3 years of experience in a guest-facing role (hospitality, tourism, theme parks, or customer service) Excellent interpersonal and communication skills Positive attitude with a strong commitment to guest satisfaction Ability to stay calm and courteous in high-pressure or fast-paced environments Flexible to work weekends, holidays, and in shifts as needed Qatar-based candidates or those with transferable visas preferred
Be the face of our brand | Elevate every guest moment | Drive premium experiences.At Leisure, we don't just operate parks -- we create unforgettable experiences. We're pioneering a new model of hospitality that fuses world-class guest service with strategic value creation.

Job Type: Full-time

Pay: QAR4,050.00 per month

Application Question(s):

Are you available to join immediately if selected for this position
Experience:

Guest service / Customer support / Client relations: 1 year (Required)
Language:

* Arabic and English Fluently and professionaly (Required)